US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
Eldin

Eldin Hajric

success@helpjuice.com

0

Article
Last Month

Eldin articles

All Categories
  • All Categories
  • Getting Started
  • Article Editor
  • Customization
  • Billing / Subscription
  • Authentication
  • Swifty AI
  • API V2
  • API V3 and Webhooks
  • Pricing
  • What's New
  • Settings

How to migrate content from a live account to a sandbox account

Published June 29th, 2023 by Eldin Hajric

Video walkthrough  If you have created a sandbox account and wish to transfer data from your live account, here's how to do it: Login to your Helpjuice account. Click on dashboard. Hover over the category you wish to download. Click export HTML. An export link will be sent to you by email or you can click on settings, export data and find all the ex

3859 Views 1 min

Cookies we use

Published March 6th, 2023 by Eldin Hajric

Helpjuice uses cookies to enhance your experience, manage sessions, remember preferences, and enable key knowledge base features. Below is a list of the cookies set by Helpjuice, including their purpose and duration. Name Description Age _helpjuice_session_v2 Manages the active user session and keeps the user logged in during their visit. Session au

473 Views 1 min

Storage Limits

Published April 10th, 2023 by Eldin Hajric

When choosing a Helpjuice plan, one of the key differences is the amount of file storage included. File storage is the space available for uploading documents, images, and other files into your knowledge base. Here’s a quick breakdown of the limits by plan: Knowledge Base Includes 12 GB of storage.     AI-Knowledge Base Includes 24 GB of storage.  

4180 Views 1 min

What Counts As A User?

Published April 10th, 2023 by Eldin Hajric

What Is A User?  A user is a key factor that differentiates Helpjuice's pricing plans. A user is anyone added in the Helpjuice backend through the Users section. Whether a user is a Super Administrator, Administrator, Collaborator, Draft Writer, or Internal Viewer, they will influence the pricing of your account. Do Customers Count as Users? No, cus

5548 Views 1 min
Load More

Eldin follows these articles

  • Slack Integration Video
  • How To Integrate 3rd-party Apps Into Your KB
  • Expert Customization Pricing
  • How to extend your free trial

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand