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Eldin

Eldin Hajric

success@helpjuice.com

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What counts as a user?

Published April 10th, 2023 by Eldin Hajric

What is a user?  A user is the main difference between our plans. A user is anybody who is added in the Helpjuice backend in the users section.  If a user is a Super Administrator, Administrator, Collaborator, Draft Writer or Internal Viewer they would impact pricing.  Do customers count as users? No. Customers do not count as users, unless they are

4251 Views 1 min

Update Your Helpjuice Subscription

Published April 23rd, 2024 by Eldin Hajric

Introduction Whether your team is growing and you need to add more users, or you're looking to adjust your subscription to better fit your current needs, modifying your Helpjuice plan is straightforward and quick. Follow these steps to upgrade or downgrade your account effortlessly. Edit Tutorial   What Happens Next? Once you’ve confirmed your selec

2106 Views 1 min

Is there are a storage limit?

Published April 10th, 2023 by Eldin Hajric

No, there is not a storage limit with Helpjuice. We offer unlimited storage. 

3278 Views 1 min

How to migrate content from a live account to a sandbox account

Published June 29th, 2023 by Eldin Hajric

Video walkthrough  If you have created a sandbox account and wish to transfer data from your live account, here's how to do it: Login to your Helpjuice account. Click on dashboard. Hover over the category you wish to download. Click export HTML. An export link will be sent to you by email or you can click on settings, export data and find all the ex

3032 Views 1 min
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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

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The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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