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Eldin Hajric

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Unlock Savings with Our Referral Program

Published April 23rd, 2024 by Eldin Hajric

At Helpjuice, we value the power of community and the impact that word-of-mouth can have in spreading the benefits of our knowledge base solutions. To show our appreciation for your trust and support, we've designed a Referral Pricing Program that not only benefits you but also helps us grow alongside your networks. How It Works Our Referral Program

1198 Views 1 min

What Counts As A User?

Published April 10th, 2023 by Eldin Hajric

Understanding who is considered a “user” in Helpjuice is key to managing your subscription and ensuring accurate billing. This article defines what roles count, how internal viewers are handled, and how Single Sign-On (SSO) impacts your user count. In this article, you’ll learn: What qualifies as a user in Helpjuice Whether customers (people viewing

7917 Views 1 min

Cookies We Use in Helpjuice

Published March 6th, 2023 by Eldin Hajric

Helpjuice uses cookies to improve user experience, provide secure authentication, and help our team analyze how our platform is used. This article explains the types of cookies we use, what they do, and how you can manage them. In this article, you’ll learn: What types of cookies are used in Helpjuice How cookies support authentication and user sess

1976 Views 1 min

Storage Limits

Published April 10th, 2023 by Eldin Hajric

When choosing a Helpjuice plan, one of the key differences is the amount of file storage included. File storage is the space available for uploading documents, images, and other files into your knowledge base. Here’s a quick breakdown of the limits by plan: Knowledge Base Includes 12 GB of storage.     AI-Knowledge Base Includes 24 GB of storage.  

5784 Views 1 min
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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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