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Omar

Omar Ragheb

omar.ragheb@helpjuice.com

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Overview: AI Article Request Feature

Published January 13th, 2025 by Omar Ragheb

Ready to supercharge your knowledge base? Our Article Request feature makes it super easy to create and manage content! Whether you want to manually request new articles or let our AI automatically spot gaps in your knowledge base, we've got you covered. Plus, we'll transform any type of response into a polished article in seconds.  Creating Article

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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