How To Use Your Knowledge Base Behind A Login Wall
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Article Editor
- API V2 (OLD)
- API V3
- Knowledge Base Settings
- Swifty (In-App Widget)
- Billing / Subscription
If you want to restrict access to your knowledge base, you can use it behind a Login Wall. If users are not logged in, they will be redirected to a login screen.
Internal Knowledge Bases
To make sure only connected users access your knowledge base:
- Click on your Profile Picture > Settings
- Access the Security Settings section
- Turn on the Using my knowledge base internally only option
When this option is enabled, all content will be created as Internal by default and you can also apply stricter rules by setting them to Private. For more information on Accessibility Rules, please check this article.
It is worth mentioned that your Login page can be customized in the Customize Area
If you need any help customizing the look & feel of the Login page, you can submit a customization request and our development team will be more than happy to help!
Embedded Knowledge Bases
You also have the option to embed your knowledge base into your own website, where you have control over the user authentication and can leverage from an existing user base, but keep in mind that Helpjuice also supports several authentication methods that can leverage from an existing user base.
To go with this approach, you have to set your content as Public (the option Use your knowledge base internally only? needs to be toggled off), otherwise Helpjuice will keep showing the Sign In page to your users.
Then please check this article to learn how to embed your Knowledge Base into your website.