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Ivanna Parra
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How to Contact Helpjuice Support: Your Options for Assistance
Published September 25th, 2024 by Ivanna Parra
At Helpjuice, we're dedicated to providing you with quick and efficient support whenever you need it. We offer several ways for you to get in touch with our team, ensuring you receive the help you need, when you need it. Here's how you can reach us: 1. Live Chat via the Intercom Widget For real-time assistance, the Intercom widget is available direc
Improving Search and AI Responses in Swifty AI
Published January 15th, 2025 by Ivanna Parra
Swifty AI is a powerful tool for retrieving information from your Knowledge Base. To ensure it provides accurate and relevant answers, follow these best practices: 1. Structure Your Knowledge Base for Success Organize Articles into Categories: Group related content into clear categories (e.g., FAQs, Troubleshooting, Product Guides) to help Swifty un
Users Section
Published September 2nd, 2020 by Ivanna Parra
The Users section is designed for easy user management within your account. Adding, editing, filtering, importing, or exporting users to and from your account has never been easier. This article will serve as a guide through the different options and functionalities that this feature has to offer. FYI We paginate records with a limit set to 60 by de
Overview: Analytics
Published May 20th, 2020 by Ivanna Parra
What is the Overview Tab in the Analytics Section? The Overview tab in the analytics section provides a comprehensive snapshot of your Knowledge Base's performance. By examining key metrics and data points, you can gain insights into user interactions and overall effectiveness. Support Cases Avoided This section tracks the number of support cases th
Activities Section
Published September 26th, 2024 by Ivanna Parra
What is the Activities Section? The Activities section in Helpjuice gives you a complete overview of all the actions taking place within your account. Whether it’s users signing in, articles being updated, or categories being reordered, this section helps you keep track of every significant change or interaction. Why is the Activities Section Import
How To Duplicate Categories and Articles
Published October 18th, 2023 by Ivanna Parra
How to Duplicate a Category To duplicate a category, you just need to click the Duplicate button next to it on the Dashboard: The duplicated categories and articles within it will come with a copy-xxx suffix that you can then edit to make each URL unique! How to Duplicate a Single Article For articles, this can be done with just a few steps: Open th
How To Create Anchors Links
Published October 18th, 2023 by Ivanna Parra
Anchor links allow you to link to specific sections within an article or even a different article. This requires basic HTML editing, which can be done in Code View (Legacy Editor) or Source (New Editor). If you're comfortable making these changes, follow the steps below. Creating an Anchor in the Legacy Editor Linking to a Section in the Same Articl
How To Create Tables
Published October 17th, 2023 by Ivanna Parra
What are Tables? A table is a grid of cells arranged in rows and columns and can be used to organize any content, whether you're working with text or numerical data. How do I create a Table? You can quickly insert a blank table and customize it using different styles and layouts by following these steps: Click the Table button Choose the number
Creating Effective Lists in Your Articles
Published September 25th, 2024 by Ivanna Parra
When creating content for your Knowledge Base, organizing information clearly is essential. The Helpjuice article editor offers several types of lists to help structure your content effectively, whether you're outlining topics, steps, or tasks. Here's an overview of the different list options available and how to use them: Overview of List Options B
Overview: Webhooks
Published May 27th, 2024 by Ivanna Parra
What Are Webhooks? Webhooks are a powerful method for web applications to communicate in real-time. Unlike traditional APIs that require constant polling for updates, webhooks use a push mechanism to send data immediately when specific events occur. When an event is triggered, a webhook sends an HTTP request to a pre-configured URL in another system
How to Style Text
Published October 17th, 2023 by Ivanna Parra
With Helpjuice, you have many features available to style your text at the click of a button, and in this article, we will show you how to use each of them! How do I change the Font Family? To change the text's font family, select the text > click the Default button (New Editor) or Font button (Old Editor) in the toolbar > select the desired f
Files Manager
Published September 26th, 2024 by Ivanna Parra
What is the Files Manager? The Files Manager in Helpjuice is a centralized hub where you can upload, store, and manage all the files you need for your knowledge base articles. Whether it's images, videos, documents, or other file types, the Files Manager ensures that your files are easily accessible and always available for integration into your art
How to Delete Articles
Published October 23rd, 2023 by Ivanna Parra
There are many ways to delete articles: From the Dashboard Click the Delete button next to the article's title: Or Select the article > Actions > Delete if you want to mass delete articles: How do I restore a deleted article? These delete actions can be reversed by going to the Activities section, locating the article, and clicking . More in
How to Edit Categories
Published October 18th, 2023 by Ivanna Parra
Editing a category in your Knowledge Base is quick and simple. Just follow these steps: Click the Edit Icon next to the category you want to modify. The Edit Menu will appear, allowing you to make various changes, including Choose or Upload an Icon: Select an icon from the library or upload a custom one to represent your category. Update the Categor
Editor's Activities Section
Published September 30th, 2024 by Ivanna Parra
What is the Editor's Activities Section? The Article Editor's Activities section is a log that tracks all actions performed specifically within the editor of a single article. Unlike the general activities section, which provides a history of actions across all articles in the Knowledge Base, this section focuses on a single article. It records deta
Related Articles
Published September 26th, 2024 by Ivanna Parra
What Are Related Articles? The Related Articles section in Helpjuice is a feature designed to recommend relevant content to readers based on the article they are viewing. By automatically displaying related articles, this feature helps guide users to further information that might be of interest or use, making it easier for them to navigate your Kno
Mastering the Article Review Process: Tools for Effective Collaboration
Published September 24th, 2024 by Ivanna Parra
At Helpjuice, we believe in a seamless and efficient article review process to ensure the highest quality of Knowledge Base content. Our review system allows users to collaborate easily, submit articles for feedback, and manage approvals with just a few clicks. Here’s how our article review process works: Submitting an Article for Review Any user ca
What Are Keywords and How To Use Them
Published September 26th, 2024 by Ivanna Parra
What Are Keywords? Keywords are specific terms or phrases that you can associate with your articles to improve their visibility in search results. When users search your Knowledge Base, the system first analyzes the keywords before checking other sections like the article title or body text. This makes keywords a crucial tool for ensuring your conte
Callout Blocks
Published September 26th, 2024 by Ivanna Parra
When you're creating content for your Knowledge Base, it's important to ensure that crucial information stands out. That’s where callout blocks come in. Callouts are designed to highlight key messages or sections of your article, making it easy for readers to notice important details. Here's everything you need to know about using callout blocks eff
Custom Import Services
Published October 1st, 2024 by Ivanna Parra
What’s Our Custom Import Service? Helpjuice’s Custom Import Service is designed to make the migration process from your previous platform to Helpjuice seamless and stress-free. Whether you’re using platforms like Zendesk, Confluence, Help Scout, or even more uncommon sources like Google Sites and Notion, we handle the entire process for you. Our tea
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