US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
Ivanna

Ivanna Parra

ivanna@helpjuice.com

1

Article
Last Month

0.0%

Ivanna articles

All Categories
  • All Categories
  • Getting Started
  • Customization
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New

Overview: Webhooks

Published May 27th, 2024 by Ivanna Parra

What Are Webhooks? Webhooks are a powerful method for web applications to communicate in real-time. Unlike traditional APIs that require constant polling for updates, webhooks use a push mechanism to send data immediately when specific events occur. When an event is triggered, a webhook sends an HTTP request to a pre-configured URL in another system

2214 Views 2 min

Improving Search and AI Responses in Swifty AI

Published January 15th, 2025 by Ivanna Parra

Swifty AI is a powerful tool for retrieving information from your Knowledge Base. To ensure it provides accurate and relevant answers, follow these best practices: 1. Structure Your Knowledge Base for Success Organize Articles into Categories: Group related content into clear categories (e.g., FAQs, Troubleshooting, Product Guides) to help Swifty un

258 Views 1 min

How to Delete Articles

Published October 23rd, 2023 by Ivanna Parra

There are many ways to delete articles: From the Dashboard Click the Delete button next to the article's title: Or Select the article > Actions > Delete if you want to mass delete articles:   How do I restore a deleted article? These delete actions can be reversed by going to the Activities section, locating the article, and clicking . More in

1461 Views 1 min

How To Create Anchors Links

Published October 18th, 2023 by Ivanna Parra

Anchor links allow you to link to specific sections within an article or even a different article. This requires basic HTML editing, which can be done in Code View (Legacy Editor) or Source (New Editor). If you're comfortable making these changes, follow the steps below. Creating an Anchor in the Legacy Editor Linking to a Section in the Same Articl

3371 Views 1 min

How to Style Text

Published October 17th, 2023 by Ivanna Parra

With Helpjuice, you have many features available to style your text at the click of a button, and in this article, we will show you how to use each of them! How do I change the Font Family? To change the text's font family, select the text > click the Default button (New Editor) or Font button (Old Editor) in the toolbar > select the desired f

3837 Views 1 min

Users Section

Published September 2nd, 2020 by Ivanna Parra

The Users section is designed for easy user management within your account. Adding, editing, filtering, importing, or exporting users to and from your account has never been easier. This article will serve as a guide through the different options and functionalities that this feature has to offer. FYI We paginate records with a limit set to 60 by de

9019 Views 2 min

Overview: Analytics

Published May 20th, 2020 by Ivanna Parra

What is the Overview Tab in the Analytics Section? The Overview tab in the analytics section provides a comprehensive snapshot of your Knowledge Base's performance. By examining key metrics and data points, you can gain insights into user interactions and overall effectiveness. Support Cases Avoided This section tracks the number of support cases th

14049 Views 1 min

Activities Section

Published September 26th, 2024 by Ivanna Parra

What is the Activities Section? The Activities section in Helpjuice gives you a complete overview of all the actions taking place within your account. Whether it’s users signing in, articles being updated, or categories being reordered, this section helps you keep track of every significant change or interaction. Why is the Activities Section Import

700 Views 1 min

How To Create Tables

Published October 17th, 2023 by Ivanna Parra

What are Tables? A table is a grid of cells arranged in rows and columns and can be used to organize any content, whether you're working with text or numerical data. How do I create a Table?  You can quickly insert a blank table and customize it using different styles and layouts by following these steps:  Click the Table   button Choose the number

3394 Views 1 min

Editor's Activities Section

Published September 30th, 2024 by Ivanna Parra

What is the Editor's Activities Section? The Article Editor's Activities section is a log that tracks all actions performed specifically within the editor of a single article. Unlike the general activities section, which provides a history of actions across all articles in the Knowledge Base, this section focuses on a single article. It records deta

1396 Views 1 min

How to Contact Helpjuice Support: Your Options for Assistance

Published September 25th, 2024 by Ivanna Parra

At Helpjuice, we're dedicated to providing you with quick and efficient support whenever you need it. We offer several ways for you to get in touch with our team, ensuring you receive the help you need, when you need it. Here's how you can reach us: 1. Live Chat via the Intercom Widget For real-time assistance, the Intercom widget is available direc

1521 Views 1 min

Files Manager

Published September 26th, 2024 by Ivanna Parra

What is the Files Manager? The Files Manager in Helpjuice is a centralized hub where you can upload, store, and manage all the files you need for your knowledge base articles. Whether it's images, videos, documents, or other file types, the Files Manager ensures that your files are easily accessible and always available for integration into your art

1538 Views 2 min

How to Edit Categories

Published October 18th, 2023 by Ivanna Parra

Editing a category in your Knowledge Base is quick and simple. Just follow these steps: Click the Edit Icon next to the category you want to modify. The Edit Menu will appear, allowing you to make various changes, including Choose or Upload an Icon: Select an icon from the library or upload a custom one to represent your category. Update the Categor

2622 Views 1 min

Creating Effective Lists in Your Articles

Published September 25th, 2024 by Ivanna Parra

When creating content for your Knowledge Base, organizing information clearly is essential. The Helpjuice article editor offers several types of lists to help structure your content effectively, whether you're outlining topics, steps, or tasks. Here's an overview of the different list options available and how to use them: Overview of List Options B

966 Views 1 min

How To Duplicate Categories and Articles

Published October 18th, 2023 by Ivanna Parra

How to Duplicate a Category To duplicate a category, you just need to click the Duplicate button next to it on the Dashboard: The duplicated categories and articles within it will come with a copy-xxx suffix that you can then edit to make each URL unique! How to Duplicate a Single Article For articles, this can be done with just a few steps: Open th

1763 Views 1 min

Related Articles

Published September 26th, 2024 by Ivanna Parra

What Are Related Articles? The Related Articles section in Helpjuice is a feature designed to recommend relevant content to readers based on the article they are viewing. By automatically displaying related articles, this feature helps guide users to further information that might be of interest or use, making it easier for them to navigate your Kno

1732 Views 1 min

Mastering the Article Review Process: Tools for Effective Collaboration

Published September 24th, 2024 by Ivanna Parra

At Helpjuice, we believe in a seamless and efficient article review process to ensure the highest quality of Knowledge Base content. Our review system allows users to collaborate easily, submit articles for feedback, and manage approvals with just a few clicks. Here’s how our article review process works: Submitting an Article for Review Any user ca

1699 Views 2 min

What Are Keywords and How To Use Them

Published September 26th, 2024 by Ivanna Parra

What Are Keywords? Keywords are specific terms or phrases that you can associate with your articles to improve their visibility in search results. When users search your Knowledge Base, the system first analyzes the keywords before checking other sections like the article title or body text. This makes keywords a crucial tool for ensuring your conte

1902 Views 1 min

Callout Blocks

Published September 26th, 2024 by Ivanna Parra

When you're creating content for your Knowledge Base, it's important to ensure that crucial information stands out. That’s where callout blocks come in. Callouts are designed to highlight key messages or sections of your article, making it easy for readers to notice important details. Here's everything you need to know about using callout blocks eff

1647 Views 1 min

Custom Import Services

Published October 1st, 2024 by Ivanna Parra

What’s Our Custom Import Service? Helpjuice’s Custom Import Service is designed to make the migration process from your previous platform to Helpjuice seamless and stress-free. Whether you’re using platforms like Zendesk, Confluence, Help Scout, or even more uncommon sources like Google Sites and Notion, we handle the entire process for you. Our tea

975 Views 2 min
Load More

Member of Groups

Support Team

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand