Swifty AI is a powerful tool for retrieving information from your Knowledge Base. To ensure it provides accurate and relevant answers, follow these best practices:

1. Structure Your Knowledge Base for Success

• Organize Articles into Categories: Group related content into clear categories (e.g., FAQs, Troubleshooting, Product Guides) to help Swifty understand the context of queries.
• Use Descriptive Titles: Ensure article titles are specific and include relevant keywords. For example, instead of “Reset Password,” use “How to Reset Your Password for [Product Name].”
• Avoid Overlapping Content: If similar topics are covered in multiple articles, clearly differentiate them to avoid conflicting responses from the AI.

2. Optimize Content for AI Search

• Include Keywords in Content: Identify common phrases or questions users might search for and incorporate these into the body of your articles.
• Use Synonyms and Variations: Include different spellings or synonyms in your content (e.g., British and American spellings, such as “favourite” and “favorite”).
• Update Articles Regularly: Keep your KB content up to date to ensure Swifty delivers accurate answers. Archive outdated articles to reduce confusion.

3. Handle Typos and Spelling Variations

Swifty AI is designed to handle minor typos and variations in spelling. To improve its performance:

• Add common typos or alternative spellings as keywords in articles.
• Use concise headings and paragraphs to make content easier for the AI to parse.

4. Test and Refine Responses

• Regular Testing: Periodically test Swifty with common queries to identify gaps in its responses. Use both specific and general questions to evaluate its accuracy.
• Refine Content Based on Feedback: If the AI provides incorrect answers, review the related articles to clarify or update the content.

5. Leverage Advanced Features

• Custom Instructions: Use the "Custom Instructions" feature in Swifty settings to guide the AI’s tone or focus (e.g., “Prioritize troubleshooting articles”).
• Internal Blocks: Set specific content blocks to “private” for internal use, ensuring Swifty only includes them in responses for authorized users.

By implementing these practices, you can significantly improve the quality of responses from Swifty AI and ensure a smoother user experience.