The Users section is designed for easy user management within your account. Adding, editing, filtering, importing, or exporting users to and from your account has never been easier.

This article will serve as a guide through the different options and functionalities that this feature has to offer.

Filtering

You have two search options: Simple Search and Advanced Search. Both let you filter by multiple values, separated by a comma, "or", or "OR".

Advanced Search

Advanced filtering will enable you to query users by multiple fields at once, either through UI or query writing. Each field can take multiple values, and it can be combined with other fields. When building a query please be sure to separate keys with & symbol.

Filtering through UI will also generate a search query that will be located in the search field, and you can edit this query for better workflow.

 

 

Sorting Users

By default, all users are sorted by role. However, you can choose to sort them by name or job title. Sorting options can be found next to each attribute in the table header, and sorting can be combined with other actions like filtering or editing.

Adding New Users

To add a new user, click the Add New User button or import users via CSV.

Learn more about adding users → How To Add Users 

User Overview

Clicking on a user’s name brings up detailed information, including the user’s attributes, role, and activity stats.

User Actions

When you hover over a user’s name, several options appear:

Edit User

Change attributes such as first name, last name, email, job title, role, and assigned groups.

 

 

Delete User

Administrators and Super Administrators can delete users. Once deleted, a user can be added again if needed.

Learn more about deleting users → How To Delete Users 

 

 

Deactivate/Reactivate User

Temporarily restrict a user’s access to the Knowledge Base. Deactivated users can be reactivated by an admin at any time.

 

 

Bulk Actions

Perform actions on multiple users at once by selecting the users using the checkbox next to their name. You can also use the "check all" option to select all users on a page:

Bulk actions include:

Edit Users

In this bulk action changed parameters will be applied to selected users.

 

 

Activate/Deactivate Users

In this bulk action selected users will be deactivated or reactivated.

 

 

Delete Users

In this bulk action selected users will be removed from the account.

 

 

Exporting Users

You can export the User's file in CSV or XLS format:

1. Log into Helpjuice
2. On your Dashboard, click on the Users button 
3. Click on Export Users
4. Choose between Export CSV or Export XLS.

Data Dictionary

When exporting users, the following fields will appear in the file. These fields help you better understand the exported data: