US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home

How to Contact Helpjuice Support: Your Options for Assistance

Learn how to easily reach our support team for assistance with your inquiries and concerns.

Written by Ivanna Parra

Updated at October 25th, 2024, by Ivanna Parra

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Table of Contents

1. Live Chat via the Intercom Widget 2. Email Support 3. Submit a Contact Form 4. Get Instant Answers with the Swifty AI Helpbar and Chatbot Which Option Should You Use?

At Helpjuice, we're dedicated to providing you with quick and efficient support whenever you need it. We offer several ways for you to get in touch with our team, ensuring you receive the help you need, when you need it. Here's how you can reach us:

1. Live Chat via the Intercom Widget

For real-time assistance, the Intercom widget is available directly from your Helpjuice dashboard. This option allows you to chat with our support team instantly, making it ideal for urgent issues or quick questions. Simply click the chat icon in the bottom corner of your dashboard to start a conversation with us.

2. Email Support

If you prefer contacting us via email or have a more detailed inquiry, feel free to reach out at support@helpjuice.com. Our support team will respond as quickly as possible to assist you with any issues, feedback, or requests you may have.

3. Submit a Contact Form

For inquiries or questions that don’t require immediate attention, you can also submit a contact form. This form allows you to provide details about your issue or request, and our team will get back to you promptly. 

4. Get Instant Answers with the Swifty AI Helpbar and Chatbot

If you have questions but prefer not to contact support directly, you can also find answers using the Swifty AI Helpbar or Swifty AI Chatbot. These AI-powered tools allow you to instantly access helpful information from our Knowledge Base. Simply type your question into the Helpbar or Chatbot, and Swifty will provide relevant answers from our existing content. It’s a fast and easy way to find solutions without needing to wait for support.

Which Option Should You Use?

  • For urgent matters or quick questions, use the Intercom widget for live chat support.
  • For detailed inquiries or if you'd prefer email communication, send us a message at support@helpjuice.com.
  • For non-urgent requests, submitting a contact form is a great way to provide us with the details we need to assist you.
  • For instant answers, try the Swifty AI Helpbar or Chatbot to find solutions on your own.

No matter which method you choose, our team is here to support you every step of the way!

contact help support assistance

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How can I export my questions, categories and other data?
  • How To Retrieve Answers Through API
  • How To Create, Publish and Unpublish Articles

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand