Managing multiple accounts can be challenging. Helpjuice allows you to connect different accounts so users can easily switch between organizations and manage knowledge bases efficiently.

In this article, you’ll learn:

• What account sharing is and how it benefits your organization
• Step-by-step instructions to link multiple Helpjuice accounts
• Important considerations and limitations when sharing access
• Best practices for managing linked accounts

What is Account Sharing?

Helpjuice allows you to link multiple accounts, making it easier for users to switch between them without needing individual account passes. This feature is especially useful for organizations with multiple knowledge bases, enabling seamless collaboration and access across accounts.

How to Link Accounts

To link your accounts and allow users to switch between them, follow these steps:

1. Go to Settings – In your existing Helpjuice account, click on the Settings tab.
2. Navigate to Company Info – Under the Company Info section, locate the Multiple Accounts option.
3. Add the New Account – Click on Add Account and enter the subdomain of the new account you just created.
4. Save Changes – Click Add Account again to confirm, then save your changes.

Best Practices

• Regularly Review Linked Accounts: Ensure that only active and relevant accounts are linked to avoid confusion.
• Maintain Clear Naming Conventions: Use consistent and descriptive subdomain names for each account to easily identify them.

Advanced Tips

• Account Switcher: Utilize the account switcher feature in the Helpjuice Chrome Extension to toggle between different knowledge bases effortlessly.
• Permissions Management: Regularly review and update user permissions across linked accounts to ensure appropriate access levels.
• Troubleshooting: If you encounter issues with linked accounts, verify that the subdomain entered is correct and that you have the necessary permissions to make changes.