How To Import Content into Helpjuice

Learn how to easily import content into Helpjuice for a seamless knowledge base management experience.

Updated at September 30th, 2025, by Amanda Helpjuice

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Accessing the Import Function Importing from XLS or CSV What to Know Before Importing Common Issues & Solutions Copying Content Between Languages Examples Different File Formats or Migration Help Best Practices

Whether you're migrating from another platform or just want to bulk-upload existing articles, importing content into Helpjuice lets you quickly build or expand your knowledge base. This guide walks you through all the options for importing - from spreadsheet formats to language-based transfers - so you can bring your content in cleanly, accurately, and with minimal effort.

In this article, you’ll learn:

What import options are available
How to perform imports from CSV/XLS, or copy content between languages
What to do if your files are in a different format
This is useful if you’re migrating content from another system or setting up a multilingual KB.

Accessing the Import Function

To begin an import:

Click your Profile Picture → Settings
Navigate to the Import section
Choose the import option that fits your needs

Importing from XLS or CSV

What to Know Before Importing

The file should be in .xls (not .xlsx) format
Columns must be properly configured (headers matching what Helpjuice expects)
If there are formatting or validation errors, Helpjuice will show an error screen

Common Issues & Solutions

Error due to file type: If you get a red error screen, it may be because the file is .xlsx rather than .xls.
Still not working? Contact Helpjuice support to assist.

Copying Content Between Languages

Choose source language and destination language
Click Copy Content

Helpjuice will not overwrite existing content in the destination language. This copy is an all-or-nothingoperation: if any validation error occurs, nothing in the destination is changed.

Examples

When you start importing content into the KB, you can choose the format and configure the columns

Different File Formats or Migration Help

If your content is in a format other than XLS/CSV (for example HTML, JSON, or a proprietary format), please reach out to the Helpjuice Import Team at kenan@helpjuice.com and the team will advise on the next steps.

Best Practices

Always keep a backup of your current content before importing
Validate your CSV/XLS file locally (header match, encoding, no extra blank rows)
If copying content between languages, check destination language content first to see what already exists
Run a test import with just a few articles to confirm the format is correct

migration migrate importing import import files import content

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