Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Soukaina Zemmouri
soukaina@helpjuice.com
0
Article
Last Month
Languages & Translations Settings
Published October 18th, 2023 by Soukaina Zemmouri
This article will guide you through each option available on the Languages & Translations settings page (yoursubdomain.helpjuice.com/admin/settings/languages_and_translations) How To Set The Default Knowledge Base Language When you access your Dashboard (yoursubdomain.helpjuice.com/dashboard), you will be taken to the language section set as the
How To Switch From Legacy Editor To New Editor
Published April 26th, 2023 by Soukaina Zemmouri
ℹ️ Please note that we are not phasing out the older editor for now and you should still be able to use both of them! To switch from one editor to another, you should: Click on More (Legacy Editor) or (New Editor) Click on Switch to New Editor or Switch to Legacy Editor Here is an example: ⚠️ When you switch to the new editor, some elements su
Downloading a Searches Report
Published June 13th, 2023 by Soukaina Zemmouri
If you are a Super Administrator or Administrator, you can download a Searches Report in two main areas of your Knowledge Base: Analytics and Export Data pages How to Export the Searches Report? Analytics Section Export Data Section The Analytics Section allows the searches to be filtered and exported by Time Range (custom period or one of the
August: Huge New AI Update & Improved Features
Published August 12th, 2024 by Soukaina Zemmouri
Get Instant Answers with Swifty Meet Swifty, our AI Chatbot & Helpbar that delivers instant, accurate answers to your questions. Simply ask or search, and Swifty will provide a direct response in seconds. Try Swifty → Customize Your Knowledge Base in Clicks Say hello to the Advanced Visual Editor—no coding required! Transform your Knowledge Base
How To Remove Extra Formatting
Published October 17th, 2023 by Soukaina Zemmouri
When copying and pasting content from one source to another, such as from a website or document into a Knowledge Base, it is important to be aware that additional styles may be added. These extra styles can be unintentionally carried over along with the copied content, resulting in a visually inconsistent appearance within the Knowledge Base. To r
Load More