Helpjuice Knowledge Base

Soukaina Zemmouri

soukaina@helpjuice.com

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How To Remove Extra Formatting

Published October 17th, 2023 by Soukaina Zemmouri

When copying and pasting content from one source to another, such as from a website or document into a Knowledge Base, it is important to be aware that additional styles may be added. These extra styles can be unintentionally carried over along with the copied content, resulting in a visually inconsistent appearance within the Knowledge Base. To r

Downloading a Searches Report

Published June 13th, 2023 by Soukaina Zemmouri

If you are a Super Administrator or Administrator, you can download a Searches Report in two main areas of your Knowledge Base: Analytics and Export Data pages How to Export the Searches Report? Analytics Section Export Data Section The Analytics Section allows the searches to be filtered and exported by Time Range (custom period or one of the

How To Embed Content

Published October 18th, 2023 by Soukaina Zemmouri

You're able to embed any content you want as long as the platform hosting that content provides an embed code! Old Editor Once you have the embed code, click on Insert Files > Embedded Code and paste the code. You can also switch to the Code View , insert the embed code, and click on Code View again to return to the editor mode. New Editor Cl

How To Switch From Legacy Editor To New Editor

Published April 26th, 2023 by Soukaina Zemmouri

ℹ️ Please note that we are not phasing out the older editor for now and you should still be able to use both of them! To switch from one editor to another, you should: Click on More (Legacy Editor) or (New Editor) Click on Switch to New Editor or Switch to Legacy Editor Here is an example: ⚠️ When you switch to the new editor, some elements su

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