Cookies We Use in Helpjuice
Understand the types of cookies Helpjuice uses and how they impact your experience
Written by Eldin Hajric
Updated at September 30th, 2025, by Amanda Helpjuice
Helpjuice uses cookies to improve user experience, provide secure authentication, and help our team analyze how our platform is used. This article explains the types of cookies we use, what they do, and how you can manage them.
In this article, you’ll learn:
- What types of cookies are used in Helpjuice
- How cookies support authentication and user sessions
- How cookies are used for analytics and performance
- Options for managing or disabling cookies
Types of Cookies Used
Below is a list of the cookies set by Helpjuice, including their purpose and duration.
| Name | Description | Age |
|---|---|---|
| _helpjuice_session_v2 | Manages the active user session and keeps the user logged in during their visit. | Session |
| authorized_url_only_category_ids | Controls access to specific categories restricted by URL permissions. | Session |
| authorized_kb_encrypted_url_only | Provides access to encrypted knowledge bases through secure, shared links. | Session |
| authorized_url_only_question_id | Allows viewing of articles that are accessible only via a direct shareable URL. | Session |
| current_user_language | Remembers the language selected by the user to personalize their KB experience. | Session |
| segment_fields | Used to retain segmentation preferences and filters within the Helpjuice environment. | Permanent (20 years) |
| user_id | Stores the logged-in user's ID to personalize and secure their access to content. | Session |
| last_sign_in | Helps Helpjuice remember the user's last login time and preferences. | Permanent (20 years) |
| swifty_ai_user_id | Used by Swifty Helpbar or Swifty Chat for session linking and user context. | 3 days |
Additional cookies may be set by custom scripts or third-party integrations added by the Helpjuice customer. These are outside of Helpjuice's standard cookie set and depend on your organization's specific configuration.
Conditional Cookies
Some cookies are only active when their respective features are being used:
-
authorized_url_only_category_ids: Only set if URL-restricted categories are active. -
authorized_kb_encrypted_url_only: Set when accessing encrypted KBs via secure URLs. -
authorized_url_only_question_id: Used for articles with shareable links. -
segment_fields: Only appears when user segmentation is being applied. -
user_idandlast_sign_in: Only used if the user is logged into the KB. -
swifty_ai_user_id: Only active if Swifty features are enabled and the user is logged in.
Managing Cookies
- Most modern browsers allow you to view, delete, or block cookies.
- Blocking cookies may impact functionality, such as logging in or saving preferences.
- For optimal experience, we recommend allowing cookies while using Helpjuice.
Best Practices
- Use the browser settings to manage cookies if needed.
- Be aware that disabling certain cookies may limit functionality or affect login.
- Regularly clear cookies if you encounter login or display issues.