How to Set Up LDAP and Active Directory
Authenticate users securely with LDAP or Active Directory for seamless access to Helpjuice
Written by Diego Selzlein
Updated at September 30th, 2025, by Amanda Helpjuice
Table of Contents
How to Configure LDAP and ActiveDirectory Signing In Using LDAP First-Time LDAP Authentication Troubleshooting and Common Issues Best PracticesHelpjuice supports LDAP (Lightweight Directory Access Protocol) authentication, allowing integration with your Active Directory (AD) environment. By setting up LDAP/AD authentication, your users can log in securely using their existing credentials. This guide walks you through configuring LDAP authentication in Helpjuice and managing user access.
In this article, you’ll learn:
- How to configure LDAP or Active Directory authentication in Helpjuice
- How users can sign in using LDAP credentials
- How first-time LDAP users are handled
- Common troubleshooting tips and issues
How to Configure LDAP and ActiveDirectory
To get started with LDAP or ActiveDirectory authentication, follow these steps:
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Go to Settings:
- Navigate to Settings in your Helpjuice dashboard.
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Access LDAP and ActiveDirectory Configuration:
- Go to LDAP and ActiveDirectory under the settings menu.
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Fill in the Server Details:
- Enter the necessary details for your LDAP/ActiveDirectory servers, such as the server URL, port number, base DN, and any required authentication credentials.
Once you have entered your server details, Helpjuice will communicate with your LDAP/ActiveDirectory server to authenticate users.
Signing In Using LDAP
After configuring LDAP/ActiveDirectory, users can sign in using this method by following these steps:
- Go to the Helpjuice Sign-In Page: Visit the standard Helpjuice sign-in page.
- Click on Custom Authentications: On the login screen, click on Custom Authentications.
- Enter Your Subdomain and Credentials: Enter your Helpjuice account’s subdomain, followed by your LDAP username and password.
Your subdomain is what comes right before .helpjuice. For example: if the knowledge base is https:help.helpjuice.com, the subdomain is help.
First-Time LDAP Authentication
If this is your first time signing in with LDAP credentials:
- Helpjuice will automatically create a new user profile.
- The default permission level assigned to new users signing in via LDAP or SSO is Internal Viewer. You can later modify these permissions in your Users Section settings.
Troubleshooting and Common Issues
Incorrect Credentials
Double-check the login credentials (username and password) and ensure the correct subdomain is entered.
LDAP Server Connection Issues
Verify that the LDAP/ActiveDirectory server information (URL, base DN, etc.) is correct and the connection is successful.
Permission Adjustments
If users need higher permission levels than the default Internal Viewer, you can manually adjust these settings by going to the Users section in your Helpjuice dashboard.
Best Practices
- Always double-check server connection settings before rolling out LDAP login.
- Test LDAP login with a few users first to ensure proper authentication.
- Regularly review user permissions to maintain secure access.
- Keep LDAP/AD credentials secure and use a dedicated read-only account if possible.