ActiveDirectory and LDAP
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- API V2
- API V3
- Article Editor
- Knowledge Base Settings
- Swifty (In-App Widget)
- Billing / Subscription
Helpjuice supports LDAP authentication. You can also use ActiveDirectory with it. To get it working with your account, go to Settings > LDAP and Active Directory. Fill in those fields with the details for your servers:
After this, to sign in using your LDAP, in the Sign In page you need to click on Custom Authentications:
Then you have to provide your account's subdomain along with login and password for Helpjuice to authenticate you:
If it's the first time you authenticate, a new user will be created for you. The default permission Helpjuice gives new users signing up via SSO is Internal Viewer.