Diego Selzlein
diego@helpjuice.com

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Updated August 31st, 2018 by Diego Selzlein

Salesforce

Our Salesforce integration works with Salesforce Casesand has the following features: Once inside a case page, the app shows up and suggests articles matching that case's subject. The agent can search for articles from the app. The agent can link articles to the case. Linked articles can be unlinked by agents. The agent can create new articles from ...

1 min reading time
Updated June 27th, 2018 by Diego Selzlein

ActiveDirectory and LDAP

Helpjuice supports LDAP authentication. You can also use ActiveDirectory with it. To get it working with your account, go to Settings > LDAP and Active Directory. Fill in those fields with the details for your servers: After this, to sign in using your LDAP, in the Sign In page you need to click on Custom Authentications: Then you have to provide...

0 min reading time
Updated February 3rd, 2018 by Diego Selzlein

Single Sign On with ActiveDirectory Federation Services (ADFS)

Helpjuice supports SSO authentication with ADFS. To make it work, you'll need to configure Helpjuice as a trusted party in your ADFS server. In some cases, you may use the XML Metadata below to do it, but you can also do it using their step-by-step wizard. XML Metadata: <?xml version="1.0" encoding="utf-8"?> <EntityDescriptor ID="_271f377f-...

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Updated January 7th, 2018 by Diego Selzlein

Upvoting/Downvoting Questions via API

You can easily upvote/downvote questions through our API. Here are the endpoints: PUT /api/questions/ID/upvote PUT /api/questions/ID/downvote Both endpoints return an empty response with status OK to confirm it worked....

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Updated August 23rd, 2018 by Diego Selzlein

Google Sign In

This page explains how Google Sign In is handled by Helpjuice. Google allows companies to have their own domain in their e-mails, like e-mails @helpjuice.com. This feature can be used by Helpjuice's clients to create/authenticate accounts. This is how Helpjuice a Sign In callback from Google: If there's a user with the exact e-mail authenticated thr...

0 min reading time
Updated February 23rd, 2019 by Diego Selzlein

Single Sign On with JSON Web Token

Helpjuice supports authenticating users via Single Sign On with JWT. It works like this: The user chooses to authenticate through SSO Helpjuice redirects the user to your website where they can authenticate with user / password Your website generates a JSON Web Token using the shared key Helpjuice provides and redirects the user with the token back ...

1 min reading time
Updated March 6th, 2017 by Diego Selzlein

What is the difference between deleting and deactivating a user?

When a user is no longer active (and should not be able to access your knowledge base anymore), it can be deleted or deactivated. Deactivating the user will only make him unable to sign in. All tracked activity will be available to be seen. Deleting him will make it impossible to track his activity afterwards. Therefore, it won't be possible to see ...

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Updated January 23rd, 2017 by Diego Selzlein

Integrate with Olark

Helpjuice provides an Olark plugin to integrate with your Olark chat! By doing so, Helpjuice will analyze when users start chatting with you and smartly find Knowledge Base articles that match what the user is talking about and suggest them to you so you can use as a response. How do I do it? Import our plugin Javascript and call our integration obj...

1 min reading time
Updated August 23rd, 2018 by Diego Selzlein

File/Image Upload in Helpjuice

Helpjuice uploads files and images to Amazon S3 and serve them via Amazon CloudFront. The upload process happens this way: The browser sends the file/image to Helpjuice's server (Froala handles it); Helpjuice send the file to Amazon S3; Helpjuice returns to Froala the URL to that file/image, which is generating using CloudFront for better performanc...

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Updated July 19th, 2016 by Diego Selzlein

Switching to Another Theme

This action can only be performed by Administrators. You can easily switch between themes by going to Customize -> Themes: Just choose another theme and click on Install. Warning: be aware that this action will override everything you have customized in Customize -> Code View....

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Updated May 4th, 2018 by Diego Selzlein

HTTPS Setup

Video: https://cl.ly/0P413U011t2a Some accounts can have their own certificate installed for Helpjuice. This is needed when they use a CNAME and need their Knowledge Base to be secured by a HTTPS certificate. To set up a certificate for an account, we need to access (or request the client to access) hissubdomain.helpjuice.com/admin/settings/https. O...

1 min reading time
Updated September 11th, 2017 by Diego Selzlein

Understanding Basic Customization

Some themes support Basic Customization. This feature, allows you to easily change some basic layout details your Knowledge Base uses, like links and body colors. If the theme you installed supports it, you'll be able to see this menu under Customize: If you can see it, it means you can easily change basic layout configurations. You only need to cha...

1 min reading time
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