Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Diego Selzlein
diego@helpjuice.com
0
Article
Last Month
Google Sign In
Published May 20th, 2020 by Diego Selzlein
Helpjuice allows users to sign in using their Google accounts, including accounts under custom company domains. This simplifies authentication and makes onboarding smoother for teams already using Google Workspace. In this article, you’ll learn: How Google Sign-In works in Helpjuice How to set up domain authentication What permissions new users rece
How to Set Up LDAP and Active Directory
Published May 20th, 2020 by Diego Selzlein
Helpjuice supports LDAP (Lightweight Directory Access Protocol) authentication, allowing integration with your Active Directory (AD) environment. By setting up LDAP/AD authentication, your users can log in securely using their existing credentials. This guide walks you through configuring LDAP authentication in Helpjuice and managing user access. In
How to Set Up SSO with Okta
Published May 20th, 2020 by Diego Selzlein
Integrating Helpjuice with Okta allows your users to log in securely with their existing Okta credentials. This makes access management easier and improves security for your knowledge base. In this article, you’ll learn: How to set up SSO using the prebuilt Okta app. How to handle users with different email domains. How to create a custom Okta appli
How to Set Up ADFS SSO
Published May 20th, 2020 by Diego Selzlein
Helpjuice supports ADFS SSO, allowing organizations to integrate their Active Directory Federation Services for centralized authentication. By configuring ADFS SSO, users can log in securely with their existing AD credentials, simplifying access management and improving security. In this article, you’ll learn: How to configure ADFS SSO in Helpjuice
How to Upvote or Downvote Questions via API
Published May 20th, 2020 by Diego Selzlein
Helpjuice allows you to upvote or downvote questions using the API. This is useful for tracking which questions are most helpful or identifying content that may need improvement. Using these endpoints, you can integrate voting directly into your custom workflows, dashboards, or automation tools. In this article, you’ll learn: How to upvote questions
How to Integrate Helpjuice with Olark
Published May 20th, 2020 by Diego Selzlein
Helpjuice integrates with Olark to allow your support agents to access and share knowledge base articles directly within live chat conversations. This guide walks you through connecting Helpjuice to Olark, configuring the integration, and best practices for use. In this article, you’ll learn: Overview of the Helpjuice Olark integration How to connec
How to track Views and Readings through API
Published May 25th, 2020 by Diego Selzlein
Helpjuice does not have dedicated API endpoints for incrementing views and readings under the "/api" section. However, if you are using our API to show content outside of Helpjuice you can user the same endpoints that we use to keep tracking analytics. In this article, you’ll learn: Which API endpoints track views, readings, and time spent How to pr
How to Set Up SSO with JSON Web Token (JWT)
Published May 20th, 2020 by Diego Selzlein
Helpjuice allows organizations to authenticate users using JSON Web Tokens (JWT). JWT-based SSO provides a lightweight and secure way to integrate your existing authentication system with Helpjuice, enabling seamless access for your users. In this article, you’ll learn: How JWT authentication works with Helpjuice How to configure Helpjuice to accept
How to Set Up SSO with Azure AD
Published May 20th, 2020 by Diego Selzlein
Helpjuice allows you to authenticate your users via Azure Active Directory (Azure AD) using SAML 2.0. Integrating Azure AD with Helpjuice makes access management more secure and simplifies login for your team. Follow the steps outlined in this Azure AD SAML Toolkit Tutorial to enable SSO in your Azure account. In this article, you’ll learn: How to s
Load More