What counts as a user?
Learn what makes someone a user, and discover the criteria for counting as a user.
Written by Eldin Hajric
Updated at April 10th, 2023
Table of Contents
What is a user? Do customers count as users? Is there a way to make only editors impact pricing?What is a user?
A user is the main and only difference between our plans. A user is anybody who is added in the Helpjuice backend in the users section.
If a user is a Super Administrator, Administrator, Collaborator, Draft Writer or Internal Viewer they would impact pricing.
Do customers count as users?
No. Customers do not count as users.
Is there a way to make only editors impact pricing?
Yes - instead of adding internal viewers in the Helpjuice backend you can make your knowledge base encrypted or make categories encrypted and then just share the encrypted URL to the user. More information can be found here.