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August: Huge New AI Update & 
Improved Features

Written by Soukaina Zemmouri

Updated at October 31st, 2024, by Amanda Stançani

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Get Instant Answers with Swifty

Meet Swifty, our AI Chatbot & Helpbar that delivers instant, accurate answers to your questions. Simply ask or search, and Swifty will provide a direct response in seconds.

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Say hello to the Advanced Visual Editor—no coding required! Transform your Knowledge Base with just a few clicks: hover over any element and make it your own.

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More improvements & fixes

  • Internal Viewers Access Update: Internal Viewers can no longer access the Activity Log in the Article Editor.
  • Change of Default Role for New Users: New users are now assigned the default role of Internal Viewer instead of Super Administrator.
  • ID Removed From Slug Generation: We’ve improved slug generation by removing the ID from the process. 
  • File Upload via URL: Upload files directly from a URL in the Files Manager.
  • Helpjuice/Salesforce Integration Search: Search for articles seamlessly in the Helpjuice/Salesforce Integration. 
  • Collaborator Document Import Issue: Collaborators can now import documents.
release notes august

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