Helpjuice Article Translation Fees
Learn how to manage and optimize auto-translation costs in Helpjuice
Written by Emil Hajric
Updated at September 29th, 2025, by Amanda Helpjuice
Table of Contents
How Auto-Translation Pricing Works Character-Based Fees Text-Only Pricing Example Calculation Best PracticesAt Helpjuice, we provide a seamless auto-translation service to cater to your language requirements. Our pricing structure is designed to be transparent, fair, and flexible to accommodate diverse user needs.
In this article, you'll learn:
- How auto-translation pricing is calculated
- What counts toward your translation usage
- Best practices to optimize translation costs
How Auto-Translation Pricing Works
Helpjuice charges for auto-translation based on the number of characters translated in your Knowledge Base. Each Knowledge Base on our platform is initially granted 30 free translations. Once this limit is reached, users will be subject to our character-based pricing model.
Imported translations or manually added content do not count toward auto-translation pricing.
Character-Based Fees
Beyond the initial 30 translations, users will be charged $0.00015 USD for each character processed during translation. However, it's important to note that this charge only applies to the actual text content and not to HTML markup.
If the total character count for text-only content (excluding HTML markup) is below 3,334 characters, users will not incur additional charges, even after surpassing the initial 30 free article translations.
Text-Only Pricing
We understand that translations often involve HTML markup for formatting and styling. To provide a cost-effective solution, we only charge for the text content itself and exclude any HTML markup. This ensures that users are billed based on the linguistic content they wish to translate, making our service both transparent and economical.
Example Calculation
Consider an example where a user translates 60,000 characters, including HTML markup, after exceeding the initial 30 translations:
- Total characters subject to fees (text-only) = 40,000 characters.
- Additional charges = 40,000 characters * $0.00015 USD/character = $6.00 USD.
Charges will be applied to the HTML markup in this example.
Best Practices
- Translate Only What’s Needed: Focus on high-priority content to avoid unnecessary charges.
- Use Linked Translations: Link existing translations instead of auto-translating duplicate content.
- Monitor Usage: Check your translation usage regularly to stay within your plan limits.