Freshdesk Integration

Published March 26th, 2021 by Denis Omerovic

Overview Freshdesk Integration allows you to instantly search and attach your Helpjuice Knowledge Base Articles to your Freshdesk tickets, switch between your Knowledge Base languages and use contact form submissions to create new Freshdesk tickets. Installation You can install Freshdesk integration here or simple search for Helpjuice in Freshworks

How To Add Click To Zoom To Your Knowledge Base Images

Published May 20th, 2020 by Denis Omerovic

To enable click to zoom option follow these steps: Login to your Helpjuice account Go to your customization tool -> main layout and at the end of the file just right before {{ main_js }} paste this code {{ click_to_zoom_js }} and save the file. After that go to your Main CSS file and at the end of that file paste the code below /****************

How To Switch Languages On The Front End

Published November 6th, 2020 by Denis Omerovic

A Language Switcher gives your users the possibility to switch between the languages you provide on your multilingual knowledge base and easily find the content in their preferred language.  Language Switcher Design The default design of your switcher will be as shown below. The language code and flag will be included so that users can quickly locat

What is Helpjuice? What is Knowledge Base Software?

Published June 21st, 2021 by Denis Omerovic

Uploading Files in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Editor Shortcuts

Published May 20th, 2020 by Denis Omerovic

Common Actions  Ctrl + C or ⌘ Cmd + C Copy selection to the clipboard.  Ctrl + V or ⌘ Cmd + V Pastes to the clipboard. Ctrl + X or ⌘ Cmd + X Cuts the selection from the editor to the clipboard. Ctrl + Z or ⌘ Cmd + Z Undo Ctrl + Y or ⌘ Cmd + Shift + Z Redo Ctrl + P or ⌘ Cmd + P Opens the insert image popup to insert an image in the editor.   Basic Fo

Importing Content From An Existing Knowledge Base Platforms

Published June 21st, 2021 by Denis Omerovic

How to Create a Custom Search?

Published July 12th, 2021 by Denis Omerovic

Helpjuice custom search feature allows you to override browser search functionality giving you more flexibility while searching your knowledge base. With a custom search feature, you can search for the content inside your accordions and tabs, making it more powerful than the original browser search feature. How to Install Custom Search? Installing a

How To Manage Translations From the Editor

Published November 6th, 2020 by Denis Omerovic

Article Languages & Translations allows you to translate and link content in more than 50 different languages.  By adding translations to your articles, users can easily access the content in their preferred language with a click of a button! Auto-Translate Auto-Translate is an automatic machine translation using an AI engine.  You can copy ever

Knowledge Base Article Editor

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Settings – Configurability

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Article Planner

Published June 21st, 2021 by Denis Omerovic

Localizing/Translating Your Knowledge Base with 1 Click!

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Analytics

Published June 21st, 2021 by Denis Omerovic

Article Feedback

Published August 9th, 2021 by Denis Omerovic

Article Feedback feature it's an easy way for your authors and collaborators to receive feedback on their articles. This way your customers can comment on an article or specific section of an article which gives you the ability to improve your content and make sure that you cover what your customers need. Article Feedbacks feature works with multili

Real-Time Knowledge Base Activities

Published June 21st, 2021 by Denis Omerovic

Content Preview

Published April 13th, 2021 by Denis Omerovic

Content Preview feature allows you to preview any changes on your Knowledge Base before you publish them. If you make any HTML, CSS or JS changes you can save them as draft and preview those changes. This is especially useful when you are not really sure how your content looks and you don't want to share any incomplete design changes with your audie

Languages & Translations

Published November 3rd, 2020 by Denis Omerovic

Have you ever had trouble creating a Knowledge Base in multiple languages? How to keep the same hierarchy, branding and design? How do you know that the original article has changed?  Having multilingual knowledge base is always a good idea for your business. It will help you to provide support, quality content, and resources to a wider audience. Wi

Customizing Your Knowledge Base Look

Published June 21st, 2021 by Denis Omerovic

How To Share Internal Articles via Shareable URL

Published September 15th, 2020 by Denis Omerovic

Ever wanted to share internal content with public users, using a special URL? Our Shareable URL feature allows you to share Internal articles using a special URL (which you can always change) How to Create a Shareable URL? Old Editor To create a Shareable URL simply click on the Access Level section on the left-side menu and under options (Public, S

Restoring & Backing up your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Managing Users in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Dashboard - Managing Your Knowledge Base Content

Published June 21st, 2021 by Denis Omerovic