Restoring & Backing up your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Dashboard - Managing Your Knowledge Base Content

Published June 21st, 2021 by Denis Omerovic

Managing Users in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Article Editor

Published June 21st, 2021 by Denis Omerovic

Real-Time Knowledge Base Activities

Published June 21st, 2021 by Denis Omerovic

How To Share Internal Articles via Shareable URL

Published September 15th, 2020 by Denis Omerovic

This article explains how to share internal articles with external users who don't have login credentials by using the "Shareable URL" feature.  In this article, you’ll learn: What a Shareable URL is How to create a Shareable URL How to regenerate a Shareable URL How to disable article access via Shareable URL What Is a Shareable URL? A Shareable UR

Uploading Files in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

Article Feedback

Published August 9th, 2021 by Denis Omerovic

Article Feedback feature it's an easy way for your authors and collaborators to receive feedback on their articles. This way your customers can comment on an article or specific section of an article which gives you the ability to improve your content and make sure that you cover what your customers need. Article Feedbacks feature works with multili

Importing Content From An Existing Knowledge Base Platforms

Published June 21st, 2021 by Denis Omerovic

Localizing/Translating Your Knowledge Base with 1 Click!

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Settings – Configurability

Published June 21st, 2021 by Denis Omerovic

How To Switch Languages On The Front End

Published November 6th, 2020 by Denis Omerovic

This article explains how to include a language switcher in your Helpjuice knowledge base so users can toggle between languages. You’ll learn: What a language switcher is and why it matters How the default and custom designs work Step-by-step instructions to add the switcher (HTML, CSS, JS) Optional extras like using flags and custom appearance Key

How to Integrate Helpjuice with Freshdesk

Published March 26th, 2021 by Denis Omerovic

Helpjuice integrates with Freshdesk to allow your support team to search for and share knowledge base articles without leaving the Freshdesk platform. This guide walks you through connecting Helpjuice, configuring the integration, and best practices for using it effectively. In this article, you’ll learn: Overview of the Helpjuice Freshdesk integrat

Customizing Your Knowledge Base Look

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Analytics

Published June 21st, 2021 by Denis Omerovic

What is Helpjuice? What is Knowledge Base Software?

Published June 21st, 2021 by Denis Omerovic

Knowledge Base Article Planner

Published June 21st, 2021 by Denis Omerovic

Editor Shortcuts

Published May 20th, 2020 by Denis Omerovic

Common Actions  Shortcut What It Does Ctrl + C or ⌘ Cmd + C Copy selection to the clipboard Ctrl + X or ⌘ Cmd + X Cuts the selection from the editor to the clipboard Ctrl + Y or ⌘ Cmd + Shift + Z Redo Ctrl + V or ⌘ Cmd + V Pastes to the clipboard Ctrl + Z or ⌘ Cmd + Z Undo Ctrl + P or ⌘ Cmd + P Opens the insert image popup to insert an image in the

Content Preview

Published April 13th, 2021 by Denis Omerovic

Content Preview feature allows you to preview any changes on your Knowledge Base before you publish them. If you make any HTML, CSS or JS changes you can save them as draft and preview those changes. This is especially useful when you are not really sure how your content looks and you don't want to share any incomplete design changes with your audie