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Denis

Denis Omerovic

denis@helpjuice.com

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Localizing/Translating Your Knowledge Base with 1 Click!

Published June 21st, 2021 by Denis Omerovic

5086 Views 1 min

How To Switch Languages On The Front End

Published November 6th, 2020 by Denis Omerovic

A Language Switcher gives your users the possibility to switch between the languages you provide on your multilingual knowledge base and easily find the content in their preferred language.  Language Switcher Design The default design of your switcher will be as shown below. The language code and flag will be included so that users can quickly locat

10539 Views 3 min

Knowledge Base Article Planner

Published June 21st, 2021 by Denis Omerovic

5213 Views 1 min

Knowledge Base Settings – Configurability

Published June 21st, 2021 by Denis Omerovic

5671 Views 1 min

Uploading Files in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

6003 Views 1 min

Knowledge Base Analytics

Published June 21st, 2021 by Denis Omerovic

5311 Views 1 min

Article Feedback

Published August 9th, 2021 by Denis Omerovic

Article Feedback feature it's an easy way for your authors and collaborators to receive feedback on their articles. This way your customers can comment on an article or specific section of an article which gives you the ability to improve your content and make sure that you cover what your customers need. Article Feedbacks feature works with multili

12005 Views 21 Likes 2 min

Dashboard - Managing Your Knowledge Base Content

Published June 21st, 2021 by Denis Omerovic

7152 Views 1 min

How To Share Internal Articles via Shareable URL

Published September 15th, 2020 by Denis Omerovic

Ever wanted to share internal content with public users, using a special URL? Our Shareable URL feature allows you to share Internal articles using a special URL (which you can always change) How to Create a Shareable URL? Old Editor To create a Shareable URL simply click on the Access Level section on the left-side menu and under options (Public, S

8492 Views 1 min

Customizing Your Knowledge Base Look

Published June 21st, 2021 by Denis Omerovic

5299 Views 1 min

Real-Time Knowledge Base Activities

Published June 21st, 2021 by Denis Omerovic

5146 Views 1 min

Freshdesk Integration

Published March 26th, 2021 by Denis Omerovic

Overview Freshdesk Integration allows you to instantly search and attach your Helpjuice Knowledge Base Articles to your Freshdesk tickets, switch between your Knowledge Base languages and use contact form submissions to create new Freshdesk tickets. Installation You can install Freshdesk integration here or simple search for Helpjuice in Freshworks

6532 Views 1 min

Knowledge Base Article Editor

Published June 21st, 2021 by Denis Omerovic

6131 Views 1 min

How To Manage Translations From the Editor

Published November 6th, 2020 by Denis Omerovic

Article Languages & Translations allows you to translate and link content in more than 50 different languages.  By adding translations to your articles, users can easily access the content in their preferred language with a click of a button! Auto-Translate Auto-Translate is an automatic machine translation using an AI engine.  You can copy ever

7580 Views 1 min

Content Preview

Published April 13th, 2021 by Denis Omerovic

Content Preview feature allows you to preview any changes on your Knowledge Base before you publish them. If you make any HTML, CSS or JS changes you can save them as draft and preview those changes. This is especially useful when you are not really sure how your content looks and you don't want to share any incomplete design changes with your audie

5816 Views 1 min

Languages & Translations

Published November 3rd, 2020 by Denis Omerovic

Have you ever had trouble creating a Knowledge Base in multiple languages? How to keep the same hierarchy, branding and design? How do you know that the original article has changed?  Having multilingual knowledge base is always a good idea for your business. It will help you to provide support, quality content, and resources to a wider audience. Wi

6897 Views 4 min

What is Helpjuice? What is Knowledge Base Software?

Published June 21st, 2021 by Denis Omerovic

7299 Views 1 min

Editor Shortcuts

Published May 20th, 2020 by Denis Omerovic

Common Actions  Ctrl + C or ⌘ Cmd + C Copy selection to the clipboard.  Ctrl + V or ⌘ Cmd + V Pastes to the clipboard. Ctrl + X or ⌘ Cmd + X Cuts the selection from the editor to the clipboard. Ctrl + Z or ⌘ Cmd + Z Undo Ctrl + Y or ⌘ Cmd + Shift + Z Redo Ctrl + P or ⌘ Cmd + P Opens the insert image popup to insert an image in the editor.   Basic Fo

6092 Views 1 min

Managing Users in Your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

5797 Views 1 min

Importing Content From An Existing Knowledge Base Platforms

Published June 21st, 2021 by Denis Omerovic

5316 Views 1 min

Restoring & Backing up your Knowledge Base

Published June 21st, 2021 by Denis Omerovic

5127 Views 1 min

Microsoft Teams Integration

Published June 30th, 2020 by Denis Omerovic

Instantly access, create, and share your team’s Helpjuice articles straight from Microsoft Teams, with the Helpjuice integration. Teams using Helpjuice see a 40% Reduction in Employee Onboarding time & are able to access critical knowledge & procedures instantly. You can capture & share knowledge straight from the MS Teams, or via your H

4387 Views 1 min
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Denis follows these articles

  • Overview: Creating an Article Glossary / Dictionary
  • How To Share Internal Articles via Shareable URL
  • Content Preview
  • Users Section
  • Editor Shortcuts

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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