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Integrating Your Knowledge Base With Your Ticketing System

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Helpjuice plugs right into your Ticketing App's support inbox! Depending on how you've set up your ticketing system, most systems will intercept any emails assigned to a specific email address and convert them into tickets automatically. 

With Helpjuice, all you'd have to do, to make sure your contact form submissions are created as tickets, is have Helpjuice send emails to that ticketing address. 

For more details, check out our article on integrating 3rd party apps into Helpjuice.

 

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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