Single Sign On with Azure AD
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- API V2 (OLD)
- API V3
- Billing / Subscription
To enable SSO in your Azure account, follow the steps in this tutorial: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/saml-toolkit-tutorial
For the Basic SAML Configuration, use the following information:
After that, go to Helpjuice Settings > SSO (SAML) and input the configuration provided by your Azure AD SAML Toolkit as follows:
Use those to fill in your Helpjuice settings, that should look like this:
And at the bottom of that page you'll also need to set helpjuice.com as issuer and select <blank> in Authn Context:
That's it, this should get your SSO authentication working.
Updating my Azure Active Directory SSO Configuration
Should you ever need to update your configuration on the Identity Provider side (Azure AD), this is the path to find that configuration page: Azure Portal > Azure Active Directory > Enterprise Applications > Azure AD SAML Toolkit > Single sign-on (left menu). That should get you to this page:
Then you can update your configuration by clicking on the pencil icon.