How To Improve Search Results
Written by Amanda Stançani
Updated at September 20th, 2024, by Amanda Stançani
Our search works by analyzing keywords, article title, body text, article subtitle, and attachments for relevant results. The search will list up to 20 results and the most upvoted/viewed articles will be shown first.
Improving search results can be achieved by adding keywords and implementing a category filter in the frontend.
Adding Keywords
What Are Keywords?
Let's say you have an article "How to install Helpjuice" and it doesn't have the words "Intergrating Helpjuice" or "Javascript widget", but you think those terms would be relevant for your users. You can add these two phrases as keywords to make sure your users find the most relevant result.
Adding Keywords
- Click New Article or edit an existing article
- Add the desired keywords in the "Add a keyword" section
Viewing Keyword Details
Your Analytics page will help you understand what keywords users are using, so that you can add them to your articles! To check the Keywords section:
- Click on the Analytics icon
- Access the Searches tab
- Scroll down the page and click on the Keywords button
- Click on the Info icon to view the details of each keyword
You must be a Super Administrator or Administrator to access the Analytics section.
Implementing a Category Filter (frontend)
We could implement a category filter in the frontend via code customization and users will be able to narrow down the results!