Troubleshooting: Private Key Is Not Valid
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- API V2 (OLD)
- API V3
- Billing / Subscription
If you tried to send your certificate and private key and received the following error, you would need to double-check the files.
Correct Key File
When you generate the Certificate Request, a Private Key is also created. You send the Certificate Request to your provider and keep the key generated. When the provider gives you the certificate back, you upload this file and the original private key.
Check that your certificate is correctly concatenated. They need to be in the following order:
(Your Primary SSL certificate)
(Your Intermediate certificate)
(Your Root certificate)
Check for blank lines between each certificate in the bundle file. This may cause an invalid syntax, and the certificate won't validate.
Double check your DNS settings. For more details on how to set up your DNS records check this article