How to Upload Your Custom SSL Certificate

Ensure Secure Connections with Your Own SSL Certificate

Updated at September 22nd, 2025, by Amanda Helpjuice

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Uploading Your Custom SSL Certificate Troubleshooting Common SSL Certificate Issues 1. Ensure the Correct Private Key File 2. Verify the Certificate Concatenation 3. Remove Blank Lines 4. Check DNS Settings Best Practices

Helpjuice allows you to upload your own SSL certificate for your custom domain, providing enhanced security and control over your knowledge base's encryption. This guide will walk you through the process of uploading your certificate and troubleshooting common issues.

In this article, you’ll learn:

How to upload your custom SSL certificate
How to troubleshoot common SSL certificate issues
Best practices for managing your SSL certificates

Uploading Your Custom SSL Certificate

Click on your Profile Picture > Settings.

Navigate to the SSL section.
Enter your domain in the Your Domain field.
Upload your Certificate Chain in .pem format.
Upload your Private Key in .key format.

Since you're using a custom certificate and this is not managed by Helpjuice, you are responsible for resolving any issues directly with the certificate provider if needed.

Troubleshooting Common SSL Certificate Issues

If you encounter issues such as the “Private Key not Valid for this certificate” error message, consider the following troubleshooting steps:

1. Ensure the Correct Private Key File

When generating a Certificate Signing Request (CSR), a Private Key is created simultaneously. You must use the original private key associated with the CSR when uploading your certificate.

2. Verify the Certificate Concatenation

The certificate chain should be concatenated in the following order within the bundle file:

-----BEGIN CERTIFICATE-----
(Your Primary SSL certificate)
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
(Your Intermediate certificate)
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
(Your Root certificate)
-----END CERTIFICATE-----

Ensure that all certificates are placed in the correct order and properly formatted.If you are not sure which file corresponds to each type of certificate, please contact your Certificate Provider.

3. Remove Blank Lines

Ensure there are no extra blank lines between each certificate within the bundle file. Blank lines can cause invalid syntax, leading to the certificate failing validation.

4. Check DNS Settings

Verify that your DNS settings are properly configured. Incorrect DNS records can also result in certificate errors.

Best Practices

Use the free SSL certificate provided by Helpjuice to simplify setup and maintenance.
Keep custom SSL certificates up to date to ensure secure connections.

ssl ssl certificate upload certificate certificate encryption

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