How To Set Up Custom Domains
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Table of ContentsHelpjuice Setup Domain Setup SSL Certificates & Forcing SSL SSL Certificates Already Provisioned By Us Too Many Redirects Error Heroku
Your Helpjuice account comes with a default address, like help.helpjuice.com. You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like help.example.com.
- Click on your Profile Picture > Settings
- Access the SSL section
- Fill in the Your Domain field
Under your DNS settings, of your DNS provider, make sure to create a new record for what you'd like your new Helpjuice Knowledge Base URL to reside on. Something like that:
|Your Custom Domain||CNAME||your_subdomain.helpjuice.com|
In some cases you'll be asked for a TTL field, you can use 43200 as value.
SSL Certificates & Forcing SSL
If you wish to force your entire knowledge base to run under HTTPS/forcing SSL, you may do so under the Knowledge Base Settings page.
For more information on how to upload your custom certificate check this article.
Too Many Redirects Error
If instead of pointing your DNS directly to Helpjuice you use a proxy, you may start seeing the Too Many Redirects error in the browser when trying to access it. That happens when you don't use HTTPS in the connection between your proxy and Helpjuice, so make sure you point it to https://subdomain.helpjuice.com.
If you have an app on Heroku that's already connected to your custom domain, you must first remove it from your app.
If you have a wildcard SSL certificate managed by Heroku that includes your custom domain, you must contact Heroku to allow our app to manage your custom domain. Once you contact them, they will provide a ticket number. You will have to send that number to our support team so we can move forward with the domain registration process.