How To Set Up Custom Domains
Written by Amanda Stançani
Updated at January 27th, 2023
Your Helpjuice account comes with a default address, like help.helpjuice.com. You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like help.example.com.
Helpjuice Setup
- Click on your Profile Picture > Settings
- Access the SSL section
- Fill in the Your Domain field
Domain Setup
Under your DNS settings, of your DNS provider, make sure to create a new record for what you'd like your new Helpjuice Knowledge Base URL to reside on. Something like that:
| Name | Type | Alias |
| Your Custom Domain | CNAME | your_subdomain.helpjuice.com |
In some cases you'll be asked for a TTL field, you can use 43200 as value.
SSL Certificates & Forcing SSL
SSL Certificates Already Provisioned By Us
If you are using Custom Domain, you do not need to upload SSL keys as we already auto-generate it for you using LetsEncrypt. We also handle auto-renewal of your LetsEncrypt SSL. You do not need to do anything after setting up your Custom Domain (see How To Set Up Custom Domains)
Please note that the certificate may take 30 minutes to be available on your KB
If you wish to upload your own SSL Certs, you may still do so and we'll use your provided ones instead of LetsEncrypt.
If you wish to force your entire knowledge base to run under HTTPS/forcing SSL, you may do so under the Knowledge Base Settings page.
For more information on how to upload your custom certificate check this article.
Too Many Redirects Error
If instead of pointing your DNS directly to Helpjuice you use a proxy, you may start seeing the Too Many Redirects error in the browser when trying to access it. That happens when you don't use HTTPS in the connection between your proxy and Helpjuice, so make sure you point it to https://subdomain.helpjuice.com.