Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
  • Home
  • Settings
  • User Settings

How To Update Your Personal Information

Learn step-by-step instructions on how to easily update your personal information and avatar

Written by Amanda Helpjuice

Updated at September 24th, 2025, by Amanda Helpjuice

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Managing Users Permissions & Accessibility Content Management Analytics Video Tutorials
  • Article Editor
  • Swifty AI
  • Languages & Translations
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain
  • Authentication
  • Customization
    Customization Guides
  • API & Webhooks
    API V3 API V2
  • Billing / Subscription
+ More

Table of Contents

Updating Your Name and Email Address Changing Your Profile Avatar Best Practices

Keeping your personal information up to date is essential for staying connected and ensuring a smooth experience. In Helpjuice, you can easily update your name, email address, and profile avatar.

In this article, you’ll learn:

  • How to update your name and email address
  • How to change your profile avatar
  • Best practices for maintaining accurate personal information
  • Advanced tips for troubleshooting

Updating Your Name and Email Address

  1. Access Profile Settings:
  • Click on your Profile Picture in the top-right corner and select Settings.
  1. Navigate to Personal Info:
  • In the settings menu, click on Personal Info.
  1. Update Your Information:
  • Modify your Name and Email Address in the respective fields.
  1. Save Changes:
  • Once you've made the updates, click Save Changes to apply them.

Changing Your Profile Avatar

Helpjuice uses Gravatar to manage user profile avatars. Here’s how to set or change your avatar:

  1. Create a Gravatar Account: Visit Gravatar.com and create an account, or log in if you already have one.
  2. Associate Your Email with Gravatar: Once logged in, associate your Gravatar account with the email address you use in Helpjuice.
  3. Upload Your Profile Image: Upload the image you'd like to use as your avatar. Gravatar will automatically update your Helpjuice profile with the new image.

Your profile avatar will be updated across Helpjuice automatically once it’s set in Gravatar.

 

Best Practices

  • Regular Updates: Periodically review and update your personal information to ensure accuracy.
  • Professional Avatar: Choose a clear and professional image for your profile avatar.
  • Consistent Email: Use a consistent email address across platforms for seamless integration.
profile picture change picture profile avatar

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to Set Email Notifications
  • How To Index Article Attachments In Searches
  • How to Reset Your Password
  • Sign Out Behavior

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand