US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Settings
  • User Settings

How To Update Your Personal Information

Learn step-by-step instructions on how to easily update your personal information and avatar

Written by Amanda Helpjuice

Updated at August 8th, 2025, by Ivanna Parra

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Article Editor
  • Customization
    Customization Guides
  • Billing / Subscription
  • Authentication
  • Swifty AI
    Swifty AI Chatbot Swifty AI Helpbar
  • API V2
  • API V3 and Webhooks
  • Pricing
  • What's New
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain SSL
+ More

Table of Contents

Updating Your Name and Email Address Changing Your Profile Avatar

Keeping your personal information up to date is essential for staying connected and ensuring a smooth experience. In Helpjuice, you can easily update your name, email address, and profile avatar by following the steps below.

Updating Your Name and Email Address

To update your name and email address, follow these simple steps:

  1. Go to Profile Settings: Click on your Profile Picture in the top-right corner and select Settings.
  2. Access Personal Information: In the settings menu, click on Personal Info.
  3. Update Your Information: You can now update your Name and Email Address in the respective fields.
  4. Save Changes: Once you've made the updates, be sure to save the changes.

Changing Your Profile Avatar

Helpjuice uses Gravatar to manage user profile avatars. Here’s how to set or change your avatar:

  1. Create a Gravatar Account: Visit Gravatar.com and create an account, or log in if you already have one.
  2. Associate Your Email with Gravatar: Once logged in, associate your Gravatar account with the email address you use in Helpjuice.
  3. Upload Your Profile Image: Upload the image you'd like to use as your avatar. Gravatar will automatically update your Helpjuice profile with the new image.

FYI Your profile avatar will be updated across Helpjuice automatically once it’s set in Gravatar.

 

 

 

 

profile picture change picture profile avatar

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Email Notifications
  • How To Index Article Attachments In Searches
  • How To Update and Reset Your Password
  • Signing Out Behavior

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand