US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Customization
  • Customization Guides
  • Theme Documents

Question Page

Written by Emil Hajric

Updated at May 20th, 2020, by Jose Souza

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

The question page is the page loaded everytime a user access a question, just like in the example below : 


You can customize it through the customization panel, essentially the question content is loaded through Shopify/Liquid in a similar way to the other pages.


Objects and Variables

A small guide to what can be accessed through Objects: 

  •  .name : Retrieve a String with the full name of the question;
  • .answers : Retrieve a Long String with the text;
  • .category : Fetch the parent category to the specific question and returns as a object ;
  • .id : Identification number of said question;
  • .url : URL Slug text starting imidiately after the domain;
  • .votes : Sum quantity of feedback votes;
  • .feedback_url: used in the feedback form, more details here;
  • .positive_votes : positive votes quantity only;
  • .negative_votes : negative votes quantity only;
  • .answer_sample : A tiny piece of the question text, 90 first chars;
  • .long_answer_sample : A small piece of the question text, 350 first chars;
  • .related_questions : Returns a list of question objects with similar location;
  • .published_date : The complete date of publication (hour included);
  • .last_updated : The complete date of the most recent update (hour included);
  • .is_internal : Boolean value returns true if the  question is indeed internal;
  • .author_first_name : The autors first name;
  • .author_last_name : The autors last name;
  • .tags_name : A list with the tags for the question;


Basic Structures

Fetching the Text:

{{question.answers.first.cleaned_body}}

Looping through Related Questions:

{{for related in question.related_questions}}
                            ....
    ...{{related.url}}... {{related.name}}...
                            ....
{{endfor}}

Feedback Form:

<div class="was-this-helpful">
      <form accept-charset="UTF-8" action="{{question.feedback_url}}" class="new_feedback" id="new_feedback" method="post">
        <div style="margin:0;padding:0;display:inline">
          <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=">
        </div>

        <input id="feedback_score" name="feedback[score]" type="hidden" value="0">

        <h4>Was this article helpful? </h4>

        <a href="#" id="yes" class="response feedback"><span>{{question.positive_votes}}</span></a>
        <a href="#" id="no" class="response feedback"><span>{{question.negative_votes}}</span></a>
      </form>
    </div>

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Integrate 3rd-party Apps Into Your KB
  • Privacy Policy (GDPR Updated)

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand