US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Customization
  • Customization Guides
  • Pages

Question Page Concept

The Question Page is the page loaded everytime a user access a question

Written by Guilherme Arantes

Updated at August 25th, 2020, by David growhackscale

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

The Question Page is the page loaded everytime a user access a question. This is the most important page in the Knowledge Base, several sections can be used to improve navigation between related topics and relevant content.


Question Page Concept

The highlighted section represents the content of the Question Page theme file located on the customize section.


Basic Structures

This is a comprehensive example of the most important variables on the Question Page template file. Check the Shopify/Liquid Documentation for more information on available objects‍.

<h2 class="question_title">{{ question.name }}</h2>

<div class="content">
  {{ question.answers.first.cleaned_body }}
</div>

<ul class="related_content">
  {% for related in question.related_questions %}
    <li>
      <a href="{{ related.url }}">{{ related.name }}</a>
      <p>{{ related.description }}</p>
    </li>
  {% endfor %}
</ul>


Ideal sizes

If the grid is compounded on more than one column, i.e the template has one or more sidebars, the question content ought not to be smaller than 60% of the viewport - that's due to readability and not just style.

Good examples:

theme.helpjuice.com
rg.helpjuice.com

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Index Page
  • Question Page
  • What are Custom Invitation Emails in Helpjuice?

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand