US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Analytics

Categories Tab

Discover how to effectively use and navigate the Categories Tab of your Analytics section

Written by Amanda Stançani

Updated at October 11th, 2024, by Amanda Stançani

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Table of Contents

What is the Categories Tab in the Analytics Section? Why are the Categories Analytics Important? How Do I Access this Tab? How Do I Filter the Data? How Do I Export the Data? Data Dictionary

What is the Categories Tab in the Analytics Section?

The Categories Analytics section provides an overview of how your Knowledge Base categories are performing. It tracks the number of views each category or subcategory receives within a specific timeframe, offering insights into how users interact with the content organized in those categories.

By giving you detailed data about each category’s usage, you can monitor which areas of your Knowledge Base are being accessed the most and adjust your content strategy accordingly.

Why are the Categories Analytics Important?

Category Analytics is essential because it helps you understand how effectively your Knowledge Base content is structured. Knowing which categories are frequently visited can highlight user interests or areas where more information is needed. This data can inform your decisions on content updates, reorganization, and overall improvement of the Knowledge Base's usability.

Additionally, by tracking accessibility types (Public or Internal), you can see how different audiences are engaging with your content, ensuring that the right information is accessible to the right people.

How Do I Access this Tab?

To review how your Knowledge Base categories are being used, follow these steps:

  1. Open your Dashboard.
  2. Click on the Analytics icon.
  3. Once on the Analytics page, navigate to the Categories tab.

How Do I Filter the Data?

To narrow down your category analytics, you can filter the data by:

  • Timeframe: Use the calendar to set a custom date range or select predefined options like Last 7 days, Last 30 days, or All time.
  • Accessibility: Choose between filtering by Public Only, Internal Only, or Both Public & Internal categories.

How Do I Export the Data?

You can export the results in .XLS or .CSV format for further analysis. This allows you to work with the data outside of Helpjuice, using tools like Excel or Google Sheets for deeper insights or reporting.

To do so, simply scroll to the bottom of the page and click on Export XLS or Export CSV, and the file will be automatically downloaded to your computer.

 

Data Dictionary

When exporting the data, you'll find the following columns in the .XLS or .CSV file:

Column Description
Name The name of the category/subcategory
Views The number of views it got it the specified timeframe
analytics overview category analytics

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Articles Tab
  • Overview: Analytics
  • Searches Tab
  • Users/Groups Tab

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand