This guide provides comprehensive instructions for customizing your Knowledge Base, covering three main areas:

1. Visual Editor: Enables you to easily control fonts, colors, images, and layout directly, without any coding.
2. Customization Requests: Technical tasks handled by our team to help you customize aspects of your Knowledge Base beyond the Visual Editor, without the need to touch any code yourself. These requests are categorized into three tiers: Minor, Medium, and Overhaul.
3. Advanced Guides: Development documentation and detailed code references for customers interested in independently extending their Knowledge Base.

Visual Editor

The Visual Editor allows you to customize the look and feel of your Knowledge Base - no coding required. It's designed to give you control over key design elements through an intuitive interface.

With the Visual Editor, you can:

• Change fonts, colors, and background to match your brand
• Update logos and images used throughout your Knowledge Base
• Adjust the layout and appearance of your homepage, including featured sections
• Show or hide specific areas like Followed Articles, Popular Topics, or Useful Links
• Customize text labels and section headers to match your tone
• Organize and edit link lists to direct users to relevant content

The editor automatically detects customizable components across different page types - like your homepage, article pages, contact page, and more - allowing you to tailor the experience for each one.

Help Article:

• Introduction to the Visual Editor 

We're currently working on detailed documentation that will walk you through every feature of the Visual Editor — stay tuned!

Customization Requests

Customization Requests allow you to request changes to the appearance and behavior of your Knowledge Base that go beyond what’s available in the Visual Editor. These requests are handled entirely by our team, so you don’t need to write or modify any code yourself.

This option is perfect when you want to adjust things that aren’t configurable through standard settings - whether it’s a small design tweak or a more extensive layout update.

We offer three levels of customization to suit different needs:

• Minor – Small, targeted adjustments such as hiding a specific section, changing a font size, or updating the color of certain elements
• Medium – Moderate updates like rearranging homepage sections, adjusting layouts, or tweaking how categories or articles are displayed
• Overhaul – Broad changes such as applying a new design style, redesigning key pages, or introducing new components

Each request is reviewed and implemented by our customization team, ensuring high-quality results without requiring any technical effort on your part.

Helpful Articles:

1. How To Submit Customization Requests 
2. Customization Request Tiers and Status 

Advanced Guides

For developers or users with technical experience, we offer a full library of guides and references to help you extend and customize your Knowledge Base through code.

These resources cover:

• How to work with Liquid syntax and templating
• Customizing themes, pages, and standard sections
• Using code snippets to enhance functionality or structure
• Setting up contextual content or including external code
• Creating custom layouts, dynamic components, and more

If you're comfortable editing templates or working with HTML/CSS/Liquid, this is the place to explore deeper customization.

Helpjuice Section:

• Advanced Customization Guides