How To Share Internal Articles via Shareable URL
The Shareable URL feature allows you to share internal articles with external users using a special link.
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- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- API V2 (OLD)
- API V3
- Billing / Subscription
Ever wanted to share internal content with public users, using a special URL? Our Shareable URL features allows you to share Internal articles using a special URL (which you can always change)
How to Create a Shareable URL?
To create a Shareable URL simply click on Access Level and under options(Public, Shareable URL, Internal and Private) select Shareable URL. Once you click on Shareable URL the pop up will open. Copy the link by clicking on it and hit save.
How To Regenerate Shareable URL?
In case you'd like to change the URL, for security purposes, you may do so very easily.
To Regenerate a Shareable URL simply click on a Regenerate button in the Shareable URL pop up. The new link will be created. Copy the link and hit save.
How To Disable Article Access via Shareable URL?
In case you'd like to no longer allow access to an internal article via a Shareable URL, you can do so by disabling access.
To disable Shareable URL you have two options:
- Change access level to Internal or Private
- In the Shareable URL pop up click on Disable Link Sharing and automatically link will be disabled and access level will be switched to Internal.