Troubleshooting: Missing glossary terms or definitions on article body.
Learn how to identify and resolve cases of missing glossary terms or definitions from article bodies.
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If glossary terms are not being highlighted on the article body, or if the definition of the terms is not being displayed on hover, it could be due to a missing line of code or attribute in the KB.
To enable the glossary feature, the following code should be present on your Knowledge Base:
On the main layout file:
<link rel="stylesheet" href="/knowledgebase.css"> <script src="/knowledgebase.js" defer></script>
On the container for the article body:
If you are not sure how to check the code or have any concerns, you can submit a customization request from your Dashboard (Customize > Request Expert Customization) and the support team will assist you in resolving the issue.