US English (US)
FR French
DE German
SA Arabic
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
FR French
DE German
SA Arabic
BS Bosnian
  • Home

Contact Form Emails

Written by Amanda Stançani

Updated at February 11th, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3
  • Article Editor
  • Swifty (In-App Widget)
  • Billing / Subscription
  • Authentication
+ More

All knowledge bases comes with a Contact Us form, which can be customized according to your needs. For more information on how to request a customization check this article.

Contact Form Recipients

You can always change the email address to which Helpjuice sends contact form submissions. To change where Helpjuice emails are sent to:

  • Click on your Profile Picture > Settings
  • Access the Contact Form/Article Requests section
  • In the Support E-mail field, enter the desired email address
    • If this field is left empty everyone will receive contact form emails.

By default, the Support E-mail Subject is set to [Support] {{ question.name }}

Avoiding Spam

In order to avoid spam, we can add reCAPTCHA to the contact-us/feedback forms. You just need to generate a v2 key pair at https://www.google.com/recaptcha/admin/create, access yoursubdomain.helpjuice.com/admin/settings/contact_form, fill in the reCAPTCHA fields, send us a customization request and will implement it for you!



spam preven spam contact fom form support emails

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Create Article Requests
  • How To Move Articles To The Articles In Review Column
  • Overview: Article Planner

Copyright © 2023 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 success@helpjuice.com
Expand