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Signing Out Behavior

Learn how to customize where different users are directed after logging out

Written by Amanda Helpjuice

Updated at August 8th, 2025, by Ivanna Parra

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Table of Contents

How to Update the Signing Out Behavior

With Helpjuice, you can control what users see after they sign out of your knowledge base. This allows you to guide users either back to the sign-in page or to your support home.

How to Update the Signing Out Behavior

To customize what users experience after signing out, follow these steps:

  • Go to Profile Settings: Click on your Profile Picture in the top-right corner and select Settings.
  • Access Knowledge Base Settings: In the settings menu, click on Knowledge Base Settings.
  • Select Signing Out Behavior: In the Signing Out Behavior section, choose between:
    • Show Sign In Page: Users will be redirected to the sign-in page after logging out.
    • Show Support Home: Users will be taken to your support home (e.g., your website).
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