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Written by Amanda Stançani

Updated at October 15th, 2021

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This section gives you an overview of how your categories are being used.

How do I Access this Section?

  • Open your Dashboard
  • Click on the Analytics icon
  • In the Analytics page, access the Categories tab

You can also export a .XLS and .CSV with the results



analytics overview

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

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The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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