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Allowed IPs

Written by Amanda Stançani

Updated at October 16th, 2024, by Amanda Stançani

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With the Allowed IPs option, only users coming through specific IPs will be able to access your Knowledge Base. 

To restrict access to your knowledge base:

  • Click on your Profile Picture > Settings
  • Access the Accessibility & Privacy section
  • In the Allowed IPs section add all IP addresses - one IP per line

If the IP is not whitelisted and the user tries to access your knowledge base, they will be redirected to a 404 page


ip ip addess ips ip addresses

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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