Privacy Policy

Last Updated: May 4, 2026
Effective for new customers: May 4, 2026
Effective for existing customers: May 15, 2026

Helpjuice, Inc. ("Helpjuice," "we," "us," or "our") provides the Helpjuice website, platform, and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise process Personal Data when you access or use the Service, interact with us, or communicate with us. Unless otherwise defined in this Privacy Policy, capitalized terms have the meanings given in our Terms and Conditions or other applicable agreement with you.

For customers using the Service under a separate agreement or data processing addendum, that agreement and the applicable DPA govern our Processing of customer content and other Customer Data to the extent of any conflict with this Privacy Policy. A copy of our applicable DPA may be made available through our website, applicable documentation, or upon request.

Definitions

Service. means the Helpjuice website, platform, applications, features, integrations, and related services made available by Helpjuice.

Personal Data. means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular identified or identifiable individual, or is otherwise considered personal data, personal information, or a similar term under applicable Data Protection Laws.

Usage Data. means data collected automatically from your use of the Service or Service infrastructure, such as technical logs, page usage, device information, and diagnostics.

Cookies. means small data files placed on your device to store preferences, session information, and other technical information.

Customer Data. means information, data, content, and other materials submitted, posted, uploaded, or otherwise transmitted by or on behalf of a customer or an Authorized User through the Service.

Data Protection Laws. means applicable laws and regulations governing the Processing of Personal Data, which may include the GDPR, UK GDPR, CCPA, and other applicable U.S. state privacy laws.

Processing. means any operation or set of operations performed on Personal Data or Customer Data, such as collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, transmission, restriction, erasure, or destruction.

Data Subject / User. means any identified or identifiable individual who uses or accesses the Service, or whose Personal Data is processed in connection with the Service.

Deidentified Data. means data that cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular identified or identifiable individual, and that is processed in accordance with applicable law.

Data Controller / Business. means the person or entity that determines the purposes and means of Processing Personal Data.

Data Processor / Service Provider. means the person or entity that Processes Personal Data on behalf of a Data Controller / Business.

Our Role

When we collect and use Personal Data for our own business purposes, such as account administration, billing, marketing, security, analytics, and support, Helpjuice acts as a controller or business, as applicable.

When we process Personal Data contained in Customer Data on behalf of a customer in connection with the Service, Helpjuice acts as a processor or service provider, and the relevant customer acts as the controller or business, to the extent required by applicable Data Protection Laws.

Information We Collect

Personal Data you provide to us

• Account and contact details, such as name, business email address, company name, billing contact information, and login credentials.
• Communications and support information, such as messages you send to us, support requests, feedback, and responses to surveys or outreach.
• Payment and transaction information, such as billing address, subscription details, and payment-related metadata. Payment card details are processed directly by our payment processors and are not stored by us.
• Content submitted through the Service, including articles, documents, files, comments, collaboration inputs, and other Customer Data uploaded to or generated within the Service.
• AI interaction data, when AI features are enabled, including prompts, user queries, relevant knowledge base content processed to generate responses, and AI-generated outputs.

Information collected automatically

• Usage Data such as IP address, browser type and version, device identifiers, operating system, pages visited, referring URLs, timestamps, time spent on pages, unique device identifiers, and diagnostic data.
• Cookie and similar technology data used to operate the Service, remember preferences, support security, and measure and improve performance.
• Log and security information used to detect abuse, investigate incidents, troubleshoot issues, and protect the Service.

Cookies and tracking technologies

We use cookies, pixels, scripts, beacons, tags, local storage, and similar technologies to operate and secure the Service, remember your preferences, analyze usage, and improve our offerings. Cookies may include an anonymous unique identifier and may be sent to your browser from a website and stored on your device. Examples include session cookies, preference cookies, and security cookies. You can instruct your browser to refuse cookies or to alert you when a cookie is being sent, but some parts of the Service may not function properly if cookies are disabled.

How We Use Personal Data

• provide, host, operate, maintain, and support the Service;
• authenticate users and administer accounts;
• process transactions, invoices, and payments;
• communicate with you about the Service, changes, security notices, support matters, and administrative issues;
• respond to support requests and provide customer service;
• monitor usage, troubleshoot problems, detect, prevent, and address fraud, abuse, and technical issues;
• improve, update, secure, and develop the Service and related features;
• provide analytics, reporting, localization, translation, search, collaboration, and other Service functionality;
• send newsletters, promotional materials, and other marketing communications where permitted by law, subject to your opt-out choices;
• provide AI-powered features, including AI-assisted writing, suggested subtitles, and optional AI chatbot functionality, where enabled;
• enable administrators to manage, configure, and control Service and AI feature settings for their organization;
• allow you to participate in interactive features of the Service when you choose to use them;
• comply with legal obligations, enforce our agreements, and protect our rights, users, and business.

Legal Bases for Processing

If you are located in the European Economic Area or the United Kingdom, our legal bases for Processing Personal Data may include:

• performance of a contract with you or your organization;
• our legitimate interests, including operating, securing, improving, and supporting the Service, except where overridden by your interests or fundamental rights and freedoms;
• your consent, where required by law;
• compliance with legal obligations; and
• payment processing and related transaction administration.

Deidentified and Aggregated Information

We may create, compile, and use Deidentified Data and aggregated statistics derived from information we process, including from Customer Data, for lawful business purposes such as analytics, benchmarking, service operation, security, testing, product development, and improvement of our services and features.

We maintain reasonable technical and organizational measures designed to ensure that such information cannot reasonably be associated with an individual, household, or specific customer as its source, and we do not attempt to reidentify such information except as permitted by law, including as necessary to verify compliance with deidentification requirements. Any third parties receiving such information, if any, are required to adhere to equivalent restrictions.

AI-Powered Features and Data Processing

AI services

Helpjuice offers AI-powered features to enhance the user experience, including AI-assisted writing, suggested subtitles, and optional AI chatbot functionality. These features may be available only on certain subscription plans and may be enabled or disabled by account administrators.

AI service providers

To provide AI features, we may use third-party artificial intelligence service providers, such as OpenAI, Anthropic, and ElevenLabs, or other providers disclosed in our applicable documentation, DPA, or subprocessor disclosures.

Data processed for AI features

• relevant article text, knowledge base content, and other Customer Data needed to generate AI outputs;
• user prompts, queries, and questions submitted to AI features;
• AI-generated responses, suggestions, summaries, or other outputs; and
• limited metadata such as timestamps, user identifiers, or account identifiers where needed for authentication, abuse prevention, access control, logging, or feature administration.

What we do not send to AI providers

• payment card information;
• Personal Data beyond what is reasonably necessary for authentication, access control, abuse prevention, spam protection, logging, or feature administration; and
• account data for AI features that have been disabled by the account administrator.

What we do not use for third-party model training

We do not use customer data to train or improve third-party foundation models where our provider settings and contractual arrangements are designed to prohibit such use.

Internal improvement using deidentified data

Consistent with applicable law, we may use Deidentified Data and aggregated statistics derived from Customer Data to develop, test, improve, and operate our own services, analytics, and AI-enabled features, provided such information does not identify a customer or any individual.

AI retention and controls

Queries submitted to AI features and corresponding AI-generated responses are generally deleted from our AI interaction logs after 24 hours. We do not retain long-term AI conversation logs unless a longer period is required for security, abuse prevention, legal compliance, or a clearly disclosed product function. Knowledge base content processed by AI features is not separately retained beyond the customer’s existing storage and retention settings within the Service.

Only administrators may enable or disable certain AI features. When AI features are disabled for an account, we do not send account data to AI providers for those disabled features.

AI feature availability and default settings

AI feature availability, defaults, and controls may vary by subscription plan, configuration, and applicable documentation. Certain AI-assisted writing or suggestion features may be enabled by default and may be disabled by administrators. Optional chatbot functionality, including Swifty AI, generally must be configured and enabled by administrators before use. Administrator settings apply organization-wide to the relevant knowledge base account unless the Service provides more specific controls.

AI-generated content disclaimer

AI-generated content may contain inaccuracies or errors and should be reviewed before publication or use in important or critical contexts. Helpjuice does not guarantee the accuracy, completeness, or reliability of AI-generated content. Customers are responsible for configuring AI features, reviewing AI-generated outputs, and determining how AI-generated content is displayed, used, or relied upon within their knowledge base, chatbot, or other customer-controlled environments.

Service Providers and Subprocessors

We may engage third-party companies and individuals to provide services on our behalf, support Service functionality, process payments, host infrastructure, deliver email, provide analytics, assist with AI features, or otherwise help us operate the Service.

These service providers and subprocessors are authorized to access and process Personal Data only as necessary to perform services for us and are required to use appropriate safeguards and not to use such data for other purposes. Where required by applicable law, we will provide notice of material changes to subprocessors and remain responsible for their compliance with applicable data protection obligations related to the services they perform on our behalf.

Analytics and Payments

Analytics

We may use third-party analytics providers, such as Google Analytics, to help us understand how users interact with the Service. Google Analytics is a web analytics service that tracks and reports website traffic. These providers may use cookies and similar technologies to collect information about your use of the Service, and Google may use collected data in accordance with its own privacy practices. You can control cookies through your browser settings and, where applicable, opt out through tools made available by those providers, including the Google Analytics opt-out browser add-on. For more information, please review Google’s Privacy & Terms page at https://www.google.com/intl/en/policies/privacy/.

Advertising and remarketing

Where permitted by law, we may use remarketing services to advertise to you on third-party websites after you visit the Service. our third-party vendors, and we may use cookies and similar technologies to inform, optimize, and serve ads based on past visits to the Service, subject to your cookie choices, opt-out settings, and applicable law.

Payments

We may offer paid products and services through the Service. Payment information is processed by third-party payment processors, such as Stripe, whose use of Personal Data is governed by their own privacy policies. We do not store or collect full payment card details on our own systems. Payment processors may adhere to PCI-DSS or similar payment security standards designed to help ensure the secure handling of payment information. Stripe’s privacy policy is available at https://stripe.com/us/privacy.

Retention of Data

We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, protect the Service, and maintain appropriate business records.

Usage Data is generally retained for a shorter period unless it is needed for security, fraud prevention, troubleshooting, product improvement, or legal compliance. Retention periods may vary depending on the nature of the data, the context in which it was collected, and applicable law.

International Transfers

Your information may be transferred to, stored in, and processed in countries other than your own, including the United States, where data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we use lawful transfer mechanisms for international data transfers, which may include the European Commission’s Standard Contractual Clauses, UK transfer mechanisms, adequacy decisions, certifications, or other valid transfer mechanisms recognized under applicable Data Protection Laws.

We take steps reasonably designed to ensure that Personal Data is treated securely and in accordance with this Privacy Policy, and that international transfers occur subject to appropriate safeguards and controls, including protections for the security of the data and other Personal Data.

When AI features are enabled, relevant Customer Data, user queries, and related metadata may be transferred to and processed by AI service providers in the United States or other jurisdictions where those providers operate, as necessary to provide AI-powered features and subject to applicable data protection commitments.

If you are located outside the United States and provide information to us, you acknowledge that your information may be transferred to and processed in the United States and other jurisdictions in which we or our service providers operate.

Disclosure of Personal Data

We may disclose Personal Data:

• to service providers and subprocessors as described in this Privacy Policy;
• to comply with legal obligations, court orders, subpoenas, or lawful requests from public authorities;
• to protect and defend our rights, property, systems, users, and business;
• to investigate, prevent, or address fraud, security issues, abuse, or suspected illegal activity;
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and legal protections;
• to protect the personal safety of users of the Service or the public, or to protect against legal liability;
• with your consent or at your direction.

Security

We use commercially reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your Personal Data. Helpjuice aims to take reasonable steps to allow you to access, correct, amend, delete, restrict, or object to the use of your Personal Data where required by applicable law.

Where available, you may access, update, or request deletion of certain Personal Data directly within your account settings. If you cannot perform these actions yourself, or if you would like to exercise other applicable privacy rights, please contact us using the contact details below.

Your rights may include:

• the right to access, update, or delete Personal Data we hold about you;
• the right to rectification if your information is inaccurate or incomplete;
• the right to object to certain Processing of your Personal Data;
• the right to request restriction of Processing of your Personal Data;
• the right to data portability, including a copy of certain information in a structured, commonly used, machine-readable format; and
• the right to withdraw consent at any time where we rely on consent to process your Personal Data.

We may ask you to verify your identity before responding to a privacy request. If you are located in the EEA or the UK, you may also have the right to complain to your local data protection authority about our collection and use of your Personal Data.

Marketing Communications

We may send marketing or promotional communications where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.

Third-Party Links

The Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them with information.

Children’s Privacy

The Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data directly from children under 18. If you are a parent or guardian and believe that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child in violation of applicable law, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page and update the effective date above. Where required by law, or where we otherwise determine appropriate, we will provide additional notice, such as by email or through a prominent notice in the Service, before or when the change becomes effective. You are advised to review this Privacy Policy periodically for changes. Changes are effective when posted unless a later effective date is stated in the notice or updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: success@helpjuice.com