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Eldin Hajric
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What Counts As A User?
Published April 10th, 2023 by Eldin Hajric
What Is A User? A user is a key factor that differentiates Helpjuice's pricing plans. A user is anyone added in the Helpjuice backend through the Users section. Whether a user is a Super Administrator, Administrator, Collaborator, Draft Writer, or Internal Viewer, they will influence the pricing of your account. Do Customers Count as Users? No, cus
Cookies we use
Published March 6th, 2023 by Eldin Hajric
Helpjuice uses cookies to enhance your experience, manage sessions, remember preferences, and enable key knowledge base features. Below is a list of the cookies set by Helpjuice, including their purpose and duration. Name Description Age _helpjuice_session_v2 Manages the active user session and keeps the user logged in during their visit. Session au
Update Your Helpjuice Subscription
Published April 23rd, 2024 by Eldin Hajric
Introduction Whether your team is growing and you need to add more users, or you're looking to adjust your subscription to better fit your current needs, modifying your Helpjuice plan is straightforward and quick. Follow these steps to upgrade or downgrade your account effortlessly. Edit Tutorial What Happens Next? Once you’ve confirmed your selec
Is there are a storage limit?
Published April 10th, 2023 by Eldin Hajric
No, there is not a storage limit with Helpjuice. We offer unlimited storage.
How to migrate content from a live account to a sandbox account
Published June 29th, 2023 by Eldin Hajric
Video walkthrough If you have created a sandbox account and wish to transfer data from your live account, here's how to do it: Login to your Helpjuice account. Click on dashboard. Hover over the category you wish to download. Click export HTML. An export link will be sent to you by email or you can click on settings, export data and find all the ex
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