Diego Selzlein
diego@helpjuice.com

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20 Articles Written Last Month

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Updated May 25th, 2020 by Diego Selzlein

How to track Article Analytics through API (views and readings)

This article is dedicated to knowledge bases that are not managed by Helpjuice itself, but rather use our APIs to retrieve content. Helpjuice does not have dedicated API endpoints for incrementing views and readings under the "/api" section. However, if you are using our API to show content outside of Helpjuice you can user the same endpoints that w...

0 min reading time
Updated May 20th, 2020 by Diego Selzlein

Single Sign On with JSON Web Token

Helpjuice supports authenticating users via Single Sign On with JWT. It works like this: The user chooses to authenticate through SSO Helpjuice redirects the user to your website where they can authenticate with user / password Your website generates a JSON Web Token using the shared key Helpjuice provides and redirects the user with the token back ...

1 min reading time
Updated May 20th, 2020 by Diego Selzlein

Olark Integration

Helpjuice provides an Olark plugin to integrate with your Olark chat! By doing so, Helpjuice will analyze when users start chatting with you and smartly find Knowledge Base articles that match what the user is talking about and suggest them to you so you can use as a response. Helpjuice will suggest only one article at a time. It'll be the first art...

1 min reading time
Updated May 20th, 2020 by Diego Selzlein

Salesforce Integration

Our Salesforce integration works with Salesforce Casesand has the following features: Once inside a case page, the app shows up and suggests articles matching that case's subject. The agent can search for articles from the app. The agent can link articles to the case. Linked articles can be unlinked by agents. The agent can create new articles from ...

1 min reading time
Updated May 20th, 2020 by Diego Selzlein

Troubleshooting: Too Many Redirects

When using a custom domain name (CNAME, like help.yourcompany.com), you may have an issue with Too Many Redirects. This is a problem with your custom domain configuration, not with Helpjuice, and you may need to reach out to the person responsible for maintaining your domain (DNS) configuration. When that error shows up, it's because your custom dom...

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Updated May 20th, 2020 by Diego Selzlein

Single Sign On with Okta

To authenticate your Helpjuice users with Okta, you need togo to your Okta account, then click on Applications > Applications > Add Application: Search for "helpjuice" and then select the Helpjuice app: Once added, go to the Helpjuice app page, Sign On tab and click on "View Setup Instructions".  Then follow their instructions. They will provi...

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Updated May 20th, 2020 by Diego Selzlein

How To Upvote/Downvote Questions Through API

You can easily upvote/downvote questions through our API. Here are the endpoints: PUT /api/questions/ID/upvote PUT /api/questions/ID/downvote Both endpoints return an empty response with status OK to confirm it worked....

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Updated May 20th, 2020 by Diego Selzlein

Single Sign On with Azure AD

To enable SSO in your Azure account, follow the steps in this tutorial: https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/saml-toolkit-tutorial For the Basic SAML Configuration, use the following information: After that, go to Helpjuice Settings > SSO (SAML) and input the configuration provided by your Azure AD SAML Toolkit as fol...

0 min reading time
Updated May 20th, 2020 by Diego Selzlein

Single Sign On with ActiveDirectory Federation Services (ADFS)

Helpjuice supports SSO authentication with ADFS. To make it work, you'll need to configure Helpjuice as a trusted party in your ADFS server. In some cases, you may use the XML Metadata below to do it, but you can also do it using their step-by-step wizard. XML Metadata: <?xml version="1.0" encoding="utf-8"?> <EntityDescriptor ID="_271f377f-...

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Updated May 20th, 2020 by Diego Selzlein

ActiveDirectory and LDAP

Helpjuice supports LDAP authentication. You can also use ActiveDirectory with it. To get it working with your account, go to Settings > LDAP and Active Directory. Fill in those fields with the details for your servers: After this, to sign in using your LDAP, in the Sign In page you need to click on Custom Authentications: Then you have to provide...

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Updated May 20th, 2020 by Diego Selzlein

Google Sign In

This page explains how Google Sign In is handled by Helpjuice. Google allows companies to have their own domain in their e-mails, like e-mails @helpjuice.com. This feature can be used by Helpjuice's clients to create/authenticate accounts. This is how Helpjuice a Sign In callback from Google: If there's a user with the exact e-mail authenticated thr...

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