ActiveDirectory and LDAP

Written By Diego Selzlein (Administrator)

Updated at May 20th, 2020

Helpjuice supports LDAP authentication. You can also use ActiveDirectory with it. To get it working with your account, go to Settings > LDAP and Active Directory. Fill in those fields with the details for your servers:

After this, to sign in using your LDAP, in the Sign In page you need to click on Custom Authentications:

Then you have to provide your account's subdomain along with login and password for Helpjuice to authenticate you:

If it's the first time you authenticate, a new user will be created for you. The default permission Helpjuice gives new users signing up via SSO is Internal Viewer.

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