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Emir

Emir Vatric

vatricemir@gmail.com

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Single Sign-On Authentication

Published May 4th, 2021 by Emir Vatric

Helpjuice supports Single Sign-On (SSO), allowing your team to log into your knowledge base using your organization’s existing authentication system. This centralizes login management, improves security, and makes access to your knowledge base faster and easier. In this article, you’ll learn: What SSO authentication is and why it’s useful How SSO wo

20849 Views 7 min

Helpjuice API v3

Published July 24th, 2020 by Emir Vatric

Access and manage your Helpjuice knowledge base programmatically using RESTful endpoints. In this article, you’ll learn: The structure and base URL of the API Authentication methods and security best practices How to impersonate users for content access control Overview of available resources and endpoints Overview Version 3 of the Helpjuice API is

98841 Views 69 Likes 13 min
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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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