US English (US)
BS Bosnian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Book a Demo
  • Product Updates
  • Contact Us
English (US)
US English (US)
BS Bosnian
  • Home
  • Article Editor

How to Create Article/URL Redirects

In this article, we will cover how to create redirects to articles on your Knowledge Base.

Written by Amanda Stançani

Updated at April 15th, 2025, by Amanda Stançani

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Users Accessibility New to Helpjuice? Start Here Content Management Multiple Languages/Translations & Localization Multilingual Knowledge Bases Analytics Video Tutorials
  • Customization
    Customization Guides
  • API V2
  • API V3 and Webhooks
  • Article Editor
  • Billing / Subscription
  • Authentication
  • Pricing
  • Swifty AI Chatbot
  • Swifty AI Helpbar
  • What's New
+ More

Table of Contents

Overview Creating Article Redirects Article Redirects Section Article Editor Example of an Article Redirect Custom Redirects

Overview

The Article Redirect feature allows you to choose target articles and redirect users to them!

Some practical examples you can use Article Redirects to: 

  • Set up a URL pattern so Helpjuice redirects/migrates your old knowledge base to Helpjuice. E.g.: yourKB.helpjuice.com/hc/article-1-2-3 can now redirect to yourkb.helpjuice.com/article-1-2-3. (More details)
  • Shorten a URL you commonly use. For example, if you want yourkb.helpjuice.com/phone to go to yourcompany.com/contact-us. Great for call center reps to easily share URLs via phone. (More Details)

Creating Article Redirects

Creating Redirects is fairly simple, and you can do this in the Article Redirects section AND directly in the Article Editor.

Article Redirects Section

In this section, you can manage all your Article Redirects! To access it:

  • Open your Dashboard
  • Click on the Article Redirects option 
  • Choose where the content should be redirected from and to which URL it should be redirected to

Article Editor

  • Open the Target article
  • Click on the menu displayed next to the article URL
  • Add all URLs that should redirect users to that specific article.

Example of an Article Redirect

We set up this article redirect for the sole purpose to show you how simple it is! If you visit helpjuice.com/examples it'll take you to our KB examples gallery!

And of course, here's how it looks like in our backend:

Custom Redirects

If you need to create other custom redirects, please refer to How to create custom redirects via JavaScript? 

 

 

url redirects article redirects

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How To Display Articles In Multiple Categories
  • How To Link Articles
  • How To Use Custom URLs

Copyright © 2025 - Helpjuice

Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731

Download W9
  • Help
  • Features
  • Pricing
  • About
  • Careers
  • Customers
  • Blog
  • Case Studies
  • Resources
  • Knowledge Base Examples
  • Privacy Policy
  • Terms of Service

Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

Made with from Miami, Bosnia, Morocco & Brasil

+1 (833) 387 3877 support@helpjuice.com
Expand