How To Link Articles

Written By Amanda Stancani (Super Administrator)

Updated at May 20th, 2020

You can use links to direct users to any URL, either to other Help Article or to external pages.

Inserting Internal Links

To create Internal References and point the link to another page on your knowledge base:

  • Click New Article or edit an existing article
  • Type the @ sign
  • A list of articles will be displayed and you just need to click on the article name to create a link
  • Once the link is created, you can edit the text to make it more user friendly
    • Click on the link > Edit Link and enter a new text
    • If you want it to open in a new tab, just check the Open in new tab box

Inserting External Links

Text Links:

  • Select the text you want to display as a hyperlink
  • Click on Insert Link in the editor toolbar
  • After creating the link, you can edit the text, customize the style, set it to open in a new tab or unlink the content

Image Links:

  • Click on the image you want to link
  • Click Insert Link
  • After creating the link, you can edit the text, customize the style, set it to open in a new tab or unlink the content

Inserting Article Content

You can not only create hyperlinks, but also Insert Content from Article A in article B! 
To insert the body of an article in another article:

  • Click to add a New Article or edit an existing article
  • Click the Insert Article option in the editor toolbar or simply use a left square bracket [
  • Choose the article from the drop-down list and click Insert

In the article editor they will have the format [insert-question ID], but in the end-user interface the content of both articles will be shown



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