How To Set Up Permissions On Helpjuice

Written By Amanda Stancani (Super Administrator)

Updated at May 20th, 2020

Helpjuice user roles control what users can and cannot do on your knowledge base. This includes customization, access to analytics, writing/editing content, adding user and more!

What are User Roles?

Helpjuice provides five user roles, which help maintain your knowledge base.

  1. Super Administrator - Has access to everything! Even to private content.
  2. Administrator - Has full access to customization, analytics, adding content, adding users and all other administrative options.
  3. Collaborator - Only have access to creating, editing and publishing articles.
  4. Draft Writer - Only have access to creating and editing articles. Draft Writers cannot publish any articles, only submit them for review. 
  5. Internal Viewer - Only has access to viewing content.

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