Guide: Article Planner & Requests

What the Article Planner is (video), how it works, and settings.


Written by Emil Hajric

Last published at: February 11th, 2019

The Article Requests feature allows you to turn Contact Form Submissions from public and/or authenticated users as Article Requests that you can later on Delete or Accept as new Articles, as well as give you a kanban-like overview of your knowledge base. 

It's a Kanban/Trello alternative for planning your knowledge base. 

Overview of the Article Planner Feature

Why should I use this feature? 

Article requests is a fantastic way for you to keep track of all unfound/requested articles that are flowing through your knowledge base, that you could very easily convert into a article available, simply by dragging & dropping the Article Request into a Draft Article. 

Think of it as a Trello for all knowledge base ideas. 

How do I enable/disable the feature? 

By default, it's enabled on your account for all users that can access your knowledge base. If you wish to toggle enabling it/disabling it, you may do so under Settings -> Contact Form (listed under Company Settings) -> Add contact form submissions as new article requests. 

There are additional options such as allowing it to only be visible to logged in users.