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Getting Started

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Managing Users Permissions & Accessibility Content Management Analytics Video Tutorials
  • Article Editor
  • Swifty AI
  • Languages & Translations
  • Settings
    User Settings User Behavior Knowledge Base Settings Custom Domain
  • Authentication
  • Customization
    Customization Guides
  • API & Webhooks
    API V3 API V2
  • Billing / Subscription
+ More

Getting Started

  • What Is A Knowledge Base?
  • WCAG 2 Compliance
  • How To Change Your Company Name
  • How To Import Content into Helpjuice
  • How to Import Users
  • How to Set Up User Roles
  • How To Use Your Knowledge Base Behind A Login Wall
  • How To Install Helpjuice
  • How to Run Your Knowledge Base on a Subdirectory (e.g. /help)

Managing Users

  • What Counts As A User?
  • How to Add, Edit, and Delete Users
  • How To Create User Groups
  • How To Track User Activity
  • How To Automatically Assign Users To Groups

Permissions & Accessibility

  • Overview: Accessibility
  • How To Share Internal Categories with External Users
  • How To Share Internal Articles via Shareable URL

Content Management

  • Article Planner (2 articles)
  • Managing Categories (7 articles)
  • Creating & Editing Article Templates
  • How Does Find and Replace Work
  • How To Archive And Unarchive Content
  • How to Restore Deleted Content and Backups
  • How to Export Your Helpjuice Data and Articles
  • How to Create a Glossary
  • Knowledge Base Link Checker
  • How to Use the Helpjuice Chrome Extension

Analytics

  • Analytics - The Overview Section
  • Analytics - The Searches Tab
  • Analytics - Articles Tab
  • Analytics - Categories Tab
  • Analytics - Users/Groups Tab
  • How to Track and Analyze Swifty AI Interactions

Video Tutorials

  • What is Helpjuice? What is Knowledge Base Software?
  • Uploading Files in Your Knowledge Base
  • Dashboard - Managing Your Knowledge Base Content
  • Managing Users in Your Knowledge Base
  • Localizing/Translating Your Knowledge Base with 1 Click!
  • Knowledge Base Settings – Configurability
  • Importing Content From An Existing Knowledge Base Platforms
  • Knowledge Base Article Editor
  • Customizing Your Knowledge Base Look
  • Restoring & Backing up your Knowledge Base
  • Knowledge Base Article Planner
  • Knowledge Base Analytics
  • Real-Time Knowledge Base Activities

Popular Articles

  1. Privacy Policy (GDPR Updated)
  2. Terms of Service
  3. Helpjuice API v3
  4. Overview: Customization
  5. How to Integrate Third-Party Apps into Your KB
  6. How To Set Up Custom Domains
  7. Main Layout
  8. How To Install Helpjuice
  9. Single Sign-On Authentication

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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