How To Use Custom URLs

Written By Amanda Stancani (Super Administrator)

Updated at May 20th, 2020

Custom URLs are one of the best ways to make your knowledge base more user-friendly!

What Are Custom URLs?

By default, Helpjuice automatically generates category URLs in an ID-category-name format. For articles, they will be generated from the article title, without IDs.

With Helpjuice custom URLs, you can edit the URL structure at two levels: Category and Question.

  • The default URL format for Helpjuice Custom URLs is
  • If the question doesn't belong to a category, it will reside on
  • If you'd like to visit the category page, the URL will be

Custom URL Categories

  • Create a new category or click on the edit icon  to edit an existing one
  • In the Slug section, edit the URL
    • If you leave this field empty, we will generate an URL in the ID-category-name format

Custom URL Articles

For question the process is similar to categories, but inside the article editor. 

  • Open the question you want to edit
  • Edit the URL and click Save Draft or Publish the article
  • If you delete the custom slug and click Save Draft, Publish or simply hit Enter, we will generate an URL in the ID-category-name format

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