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Popular Articles

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  4. Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)
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  9. Single Sign On with ActiveDirectory Federation Services (ADFS)

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Why is the knowledge base important?

With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software.

What is the purpose of a knowledge base?

The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Both your customers, and employees can now access information within seconds!

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