How To Share Internal Articles
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- Getting Started
- Knowledge Base Settings
- Article Editor
- Swifty (In-App Widget)
- Billing / Subscription
If you want to share Internal Articles with External Users (without credentials to login), the best option is to use Content Segmentation.
The Content Segmentation feature allows you to share internal content with external users using a special link yoursubdomain.helpjuice.com/content?segments[name1]=name2
Defining Custom Fields
The first thing you need to do is define Custom Fields to add to questions/categories.
- Click on your Profile Picture > Settings
- Scroll down to Content Segmentation
- Fill in the Field Name (it can be anything you want)
- Select it will be available for Articles &Categories, only Articles, or only Categories
- Click on the Save Changes button locate at the bottom of the Settings Page
Let's say you choose "access", available for Articles&Categories.
Example 1: Public Articles
- Open the article
- Click More > Segmentation Fields
- Choose a name for the field. E.g. "true"
If a non-logged in user tries to access yoursubdomain.helpjuice.com/article, they will see a 404 page.
However, when you share the article URL with ?segments[name1]=name2 appended to it, they will be able to see the article.
In the example above we chose "access" on the Settings Page and "true" in the article editor, so you will share yoursubdomain.helpjuice.com/article?segments[access]=true
Example 2: Internal And Private Articles
Internal and Private categories require login to get access to the content. Therefore, even if you share a segmented URL, users will be prompted to a login page.
Example 3: Segmented Categories
- Create a new category or click on the edit icon to edit an existing one
- Choose a name for the Segmentation Field
- Click on Update Category to save the changes
- If the Segmented Category contains Public articles (without segmentation fields set), users will be able to access them
- If the Segmented Category contains Internal or Private articles, external users will NOT be able to access the content.
- If the Segmentation field of articles matches the Segmentation field of their category, they will be available to external users without having to share different special URLs