Overview: Multiple Languages & Localization
Localize Your Knowledge Base in 50+ languages.
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- API V2
- API V3
- Article Editor
- Swifty (In-App Widget)
- Billing / Subscription
Article Languages & Translations allows you to translate and link content in more than 50 different languages.
By adding translations to your articles, users can easily access the content in their preferred language with a click of a button!
Overview: Why Use It & How It Works?
With Helpjuice, you can now localize your knowledge base to 50+ different languages. We've engineered it in a way where you can have Helpjuice auto-translate it, or you can manually translate each article -- or both!
Why use it?
By localizing your content, you're able to deliver information to your stakeholders in 50+ different languages, clearly & concisely. This means that you are now able to deliver instant support to a broader market than you were before, especially if you use our auto-translation.
How Do Customers Interact with it?
We suggest installing one of our popular themes, which will enable your customers to interact with the contact in one of their preferred languages, or we can manually add a language picker.
You can automatically translate your entire knowledge base using the Language Settings page, or, manually translate each article by visiting it, and creating a translation of it from the existing languages added to your knowledge base.
Every knowledge base translation will notify the appointed users responsible for the translations for that language.
How To Auto-Translate an Article
Auto-Translate is an automatic machine translation using an AI engine. You can copy everything from one language to another and automatically translate all content or you can run Auto-Translate for each article.
How To Manually Translate an Article
To add a new article translation simply click on the "Add Translation" button that is displayed above the article editor section.
A pop-up window will open with the following options and, when clicking on "Add Translation", the article will be created in the chosen language.
- Select a Language - Select the language to which you want to add a translation.
- Article Destination - Select the category in which you want to place the article.
- Assign Translation to - Choose which users will be assigned as translators. They will be notified via email.
- Automatically Translate this Article - Check this option if you want to automatically translate the article.
- Link an existing article - This allows you to link the translation to the content written in your default language. Check the section below for more details.
Adding Support For Your Knowledge Base
By default, every Helpjuice knowledge base has access to this feature, however, your language switcher may not appear if you do not have the latest theme, or implemented the language code (if you are using an older theme).
To learn more about protected terms, adding and deleting languages to your knowledge base, please refer to Languages & Translations Settings.