How Many Hours Of Customization Support Requests Do I Have?

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Written by Emil Hajric

Last published at: November 20th, 2017

Helpjuice Customization Support is our free premium concierge service which allows customers to have a very customized look & feel, like a lot of our showcase knowledge bases

You can, of course, customize your knowledge base yourself, or have your team do it, or take advantage of the free support we offer with customizing your account.

However, every plan is limited, and while Enterprise Plans have certain limits, the limits for our Scale and Business plan are as follows:

BUSINESS PLAN 
10 customization hours per 60 days, or, 15 customization requests per 60 days – whichever occurs first
SCALE PLAN 
15 customization hours per 60 days, or, 25 customization requests per 60 days – whichever occurs first