How To Set Up Custom Domains

Written By Amanda Stancani (Super Administrator)

Updated at May 20th, 2020

Your Helpjuice account comes with a default address, like help.helpjuice.com. You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like help.example.com.

Helpjuice Setup

  • Click on your Profile Picture > Settings
  • Access the SSL section
  • Fill in the Your Domain field

Domain Setup

Under your DNS settings, of your DNS provider, make sure to create a new record for what you'd like your new Helpjuice Knowledge Base URL to reside on. Something like that:

Name Type Alias
Your Custom Domain CNAME your_subdomain.helpjuice.com

In some cases you'll be asked for a TTL field, you can use 43200 as value.

Not Secure Warning

If you are seeing this message, it means that you don't have a valid certificate, so any reference using https will cause that warning.

We do recommend that you upload a custom certificate for your custom domain. The less secure option is disabling Force SSL option (image below) and data encryption won't be forced.


For more information on how to upload your custom certificate check this article.

Too Many Redirects Error

If instead of pointing your DNS directly to Helpjuice you use a proxy, you may start seeing the Too Many Redirects error in the browser when trying to access it. That happens when you don't use HTTPS in the connection between your proxy and Helpjuice, so make sure you point it to https://subdomain.helpjuice.com.

Was this article helpful?